Mahipal Choudhary
Jodhpur
Summary
Dynamic finance professional with a proven track record at HDFC BANK Limited, excelling in customer relationship management and sales operations. Leveraged NISM and IRDA certifications to enhance client portfolios and achieve significant sales growth. Skilled in advanced computer applications and MS Office, demonstrating exceptional analytical and interpersonal abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teller/Teller Authorizer
HDFC BANK Limited
Jodhpur
10.2024 - Current
- Resolved customer complaints promptly by providing accurate information and proposing effective solutions.
- Maintained relationships with customers to build loyalty and promote additional services offered by the bank.
- Coordinated with other departments such as loan processing, credit card services, investment banking. to provide comprehensive services.
- Monitored daily reports on deposits, withdrawals, transfers, exchange rates, interest payments. for accuracy.
- Prepared weekly and monthly reports on operational activities including customer satisfaction surveys.
- Drafted correspondence with vendors related to purchasing supplies needed for day-to-day operations of the branch office.
- Answered customer inquiries regarding bank products and services.
- Cross-sold additional bank products when applicable to meet customer needs.
NR Relationship Manager
HDFC BANK Limited
Jodhpur
10.2022 - 10.2024
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Increasing the size of liabilities in the relationship via balances in the accounts of existing portfolio NRI customers.
- Review the inflows and outflows in the mapped NRI accounts, and also proactively track NRI visits to India.
- To be in close contact with the existing customers through mailers and phone calls, and share insights on the fluctuations in interest rates, exchange rates, and various product offerings.
- Generate new sales leads for NRI customers through referrals from existing clients.
- Increase customer engagement through cross-selling investment products like life insurance, general insurance, etc.
- And other non-investment products, like Forex, remittances, loans, and many more.
Senior Sales Officer
RBL BANK Limited
Jodhpur
02.2022 - 08.2022
- Evaluation of the liquidity of customers and eligibility for loan approval, as per bank norms and requirements.
- Verify all required disclosures for loan approval, such as ITR, balance sheets, credit scores, current assets, all liabilities, and purpose of the loan.
- Market mapping and working with the channel partners to increase market share in terms of revenues and new clients acquired.
- Work with credit and risk teams in creating custom credit evaluation mechanisms for every partner.
Senior Relationship Executive
Jai Infratech Pvt. Ltd.
Jodhpur
10.2018 - 10.2021
- Operation work and team handling.
- Update daily MIS reports in CRM company software.
- Assist in the preparation of bank formats, familiar with bank sector procedures.
- Evaluate the creditworthiness of customers to process loan applications and documentation within specified limits.
- Reconcile the client's files daily, weekly, and monthly, such as login, sanction, and disbursing.
- Meeting clients to verify documents, process files, and review clients' records and receipts.
Consultant - Sales Operations
Edubridge Learning Pvt. Ltd.
Jodhpur
01.2018 - 10.2018
- Work with RSLDC and ELSTP Program.
- Cold calls, direct emailing, and performing other lead generation activities.
- Implement plans to increase sales in coordination with the reporting manager.
- Effective lobby management is responsible for attending walk-in clients.
- Responsible for processing documents and MIS.
Education
MBA - Financial Management
Swami Vivekananda Subharti University
Meerut01-2024
Bachelor of Commerce -
Jain Vishva Bharati University
Ladnun01-2021
Senior Secondary - Commerce
Anant Lewis Public School
Jodhpur01-2015
Skills
- Banking product sales
- Inventory management background
- Relationship building and management
- Financial services
- Account management
- Cash handling and management
- Compliance, banking laws, and regulations
- Accounting systems and software
- Regulatory compliance
- Banking law compliance
- MS office proficient
Strengths
- Ever learning, professional & having a positive attitude with great determination.
- Dedication & Self-motivation with multi field interest.
- Discipline and Punctual, Ability to Grasp new concepts quickly.
Personalinterests
- Cooking
- Travelling
Languages
- English
- Hindi
- Marwari
Vocationaltraining
- 2 Months Vocational Training in Banking and Finance
- DRA stands for Debt recovery agent 2 Months.
- Fundamentals of Digital Marketing
Personal Information
- Father's Name: Shri. Chelaram Choudhary
- Mother's Name: Smt, Sita Devi
- Date of Birth: 06/15/96
- Marital Status: Married
Certification
- NISM
- IRDA
- RSCIT
- Banking and Finance
- Debt RecoveryTally
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Teller/Teller Authorizer
HDFC BANK Limited
10.2024 - Current
NR Relationship Manager
HDFC BANK Limited
10.2022 - 10.2024
Senior Sales Officer
RBL BANK Limited
02.2022 - 08.2022
Senior Relationship Executive
Jai Infratech Pvt. Ltd.
10.2018 - 10.2021
Consultant - Sales Operations
Edubridge Learning Pvt. Ltd.
01.2018 - 10.2018
MBA - Financial Management
Swami Vivekananda Subharti University
Bachelor of Commerce -
Jain Vishva Bharati University
Senior Secondary - Commerce
Anant Lewis Public School
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