Mahipal Reddy Emmadi

I currently support as L3 for 605 branches (559 Domino's, 37 Popeye's, 8 Dunkin'), servers, networks, and workstations. All support software's hardware installation & POS supporting application management, SOP Implementation, and Daily Monitoring for adherence. Responsible for all Restaurants OLO to be live till EOD. ● Post updates on any changes in the product. ● Daily team management and work distribution. Take care of the data backup for all restaurants. Responsible for receipt and boxing printers working in every location. Daily calls have to check and resolve the tickets in time. Which is pending from the vendor, have to take the follow-ups until it is closed. Make dual connectivity in restaurants. Responsible for all OLO box live-in restaurants. Drive the Team to achieve the daily targets. Accountable for maintaining less downtime, server, and POS application. Preventive maintenance activity for all branches every 3 months. All workstations are to be operational office Networks, Laptops, and Desktops.

New Store Opening

• New store opening, from the site sign-off until it is operational.
• Application Testing (POS) & Sign-off.
• POS update and Deployment
• Technology Implementation & Rollout
• Budgeting for new format stores.
• Team Leadership & Cross-functional Collaboration
• Identified cost-saving measures that were implemented without compromising quality standards.
• Asset Management
• Store Opening Technology Setup to Minimize the Installation Time.
• Ensured compliance with safety regulations and company policies.
• Vendor & Supplier Management
• Data Security & Compliance
• Resolved conflicts between team members effectively.
• Collaborated with management on developing strategic plans for achieving business goals.
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Directed and led employees, supervising activities to drive productivity and efficiency.

• Company Overview: Client - Life Insurance Corporation India
• Ltd
• Installing & Configuring MS-Outlook for the Clients
• SOP Implementation and Daily Monitoring for adherence
• Daily calls closer & indent the spares
• Maintained Proper co-ordination with Vendor and other departments to fulfill the execution of various activities
• Preventive maintenance activity for all branches
• Weekly data backup & application update
• Client - Life Insurance Corporation India
• Ltd

• Company Overview: Client - DHL Express I (India) Pvt Ltd
• Maintain Computers, Scanners and Network
• Where house all Motorola scanners download & manifest
• All AWB bills should uploaded same day
• Responsible for all 30 locations easyship billing software
• All locations AWB manifest has be done in same day
• Applications support for DHL Easy ship, VPN, CIA Image, Microsoft outlook, 2003, SOFT CO., GDA, GOP.PCDOC, POS
• Preventive maintenance activity for all Branches
• Client - DHL Express I (India) Pvt Ltd

• Company Overview: Client - Barista
• Os format with Backup
• Pos installation & update the patches
• Backup and Recovery Which Systems are Format purpose
• Daily call closer hardware & os problems
• Preventive maintenance activity for all Branches
• Client - Barista