Mahipal Singh Mehta

Bengaluru

Summary

Detail-oriented Production Support Engineer with expertise in application support, system monitoring, and incident resolution. Proficient in AWS services and ITIL frameworks, effectively troubleshooting real-time production issues to minimize downtime. Experienced in high-availability, 24x7 environments, ensuring seamless operations and communication across teams.

Overview

years of professional experience

Certification

Work History

ENGINEER CLOUD AND INFRA

LTIMINDTREE

Bengaluru

09.2023 - Current

Managed infrastructure operations as Engineer Cloud and Infra at LTIMindtree.
Monitored ticketing system, ensuring timely responses to all tickets.
Resolved L1 support incidents with efficient triage and escalation procedures.
Documented incident reports and resolutions within ServiceNow and MWatch for future reference.
Created comprehensive technical documentation, reducing resolution times by 30%.
Installed, configured, and maintained diverse systems including Windows and Linux.
Applied ITIL processes for incident, change, and problem management to enhance service delivery.

Education

BACHELORS OF COMPUTER APPLICATIONS -

BABU BANARSI DAS UNIVERSITY

Lucknow

06.2023

Masters of Computer Applications -

Lovely Professional University

CLASS XII - PCM

ARMY PUBLIC SCHOOL SP MARG

Lucknow

Skills

Java programming
ServiceNow platform
MWatch monitoring
Git version control
Linux operating system
Windows operating system

Networking fundamentals
Database management systems
ITIL framework
AWS cloud services
Windows Server administration
Active Directory management

Certification

Java HackerRank, https://www.hackerrank.com/certificates/b77ab96asf49
AWS Cloud Quest Cloud Practitioner, https://www.credly.com/badges/78aeae5b-2499-4832-9463-8b50948ec55a/linked_in_profile
AWS Educate Introduction to Cloud 101, https://www.credly.com/badges/06fa4b08-f75d-447c-abaf-852220769bff/linked_in_profile
Python HackerRank, https://www.hackerrank.com/certificates/ca081ba2a840

Projects

Seminar Companion, https://github.com/mahipalmehta10/Seminar-companion-v3,

Designed and currently developing a web app that helps users to overcome the problems faced during a seminar or an event. Landing page of a restaurant website, https://github.com/mahipalmehta10/Home-page-of-restaurant-website, developed a landing page for a restaurant website using HTML and CSS

Timeline