To work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with the organization objective. Also to become associated with a company where i can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
A versatile banking professional with successful career span of more than years in acquisition and managing high net worth customers role with highly progressive private sector bank.
Effective team member with ability to inter gate team efforts to optimize business efficiency. A banker with acknowledged superiority in acquisition and retention of customers with banking services.
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
7
7
years of professional experience
1
1
Language
Work History
Relationship Manager
Kotak Mahindra Bank
02.2024 - Current
Acquisition and servicing of new HNW customers
Managing the working capital portfolio of 100 crores with customer 40 customers group
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Maintained knowledge on banking products and distribution to provide optimal service support.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Managing the working capital portfolio customers of the Bank of more than 125 customers
Acquisition & Servicing of New customers Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the High Net Worth relationships
Handled Escalations of the Branch
Ensuring the highest levels of service to the High Net Worth customers Sales targets spread across Life insurance Liabilities, loan insurance, Retail Assets, Corporate Cards, Online trading etc
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Built and maintained relationships with new and existing clients while providing high level of expertise.
CCE Retail Assets (LAP& HL)
Bandan Bank Ltd.
12.2020 - 03.2021
Major business parameter is acquiring new to bank customers
Client Servicing and retention by understanding needs of the customers
Handling customer services queries
Cross selling of CASA products
Sales Officer (Business Banking Working Capital)
HDFC Bank Ltd
09.2018 - 12.2020
Products- Cash Credit Limit, Overdraft Limit, Term Loan, Drop-line Overdraft
Bank Guarantee Duties - Major business parameter is acquiring new to bank customers
Analyze applicants financial status, and property evaluation to determine loan feasibility
Carefully analyze documents and inform clients or missing items
Complete loan agreements by explaining provisions to applicant, obtaining signatures and collecting fees
Cross selling of liabilities products: CASA, FD and Insurance
Enhanced customer satisfaction with timely follow-ups and personalized service.
Boosted sales performance by identifying and targeting high-potential leads.
Sales Officer
HDFC Bank Ltd
05.2017 - 09.2018
Products-Cash Credit Limit, Overdraft Limit, Term Loan, Drop-line Overdraft
Bank Guarantee Duties - Major business parameter is acquiring new to bank customers
Analyze applicants financial status, and property evaluation to determine loan feasibility
Carefully analyze documents and inform clients of missing items
Complete loan agreements by explaining provisions to applicant, obtaining signatures and collecting fees.
Education
MBA -
Department of Management Studies
2015
BBA -
Faculty of Commerce And Management
2012
XII -
Shri Maheshwari Senior Secondary School
2009
Skills
Relationship Building
New Business Development generation from existing customer
Customer Portfolio Management
Portfolio Growth
Accomplishments
Won Gold Star Award for Quarter 3 FY 21-22 with HDFC Bank.
Won Prize for Highest Disbursements in SURU branches for Quarter 1 FY 22-23 with HDFC Bank.
Won Silver Star Award for Quarter 2FY 22-23 with HDFC Bank.
Promoted as Manger in July 23
Certificate of RBI workshop of NAMCABS
Personal Information
Father's Name: Sh. Bhagirath Singh Rathore
Mother's Name: Smt. Kamal Kanwar
Date of Birth: 03/02/93
Marital Status: Married
Careerassociation
HDFC Bank Ltd., From 04/21 to Present, Relationship Manager (EEG), Manager, Managing the working capital portfolio customers of the Bank of more than 100 customer
s Acquisition & Servicing of New customers
Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the
High Net Worth relationships
Handled Escalations of the Branch
Ensuring the highest levels of service to the High Net Worth customers
Sales targets spread across Life insurance Liabilities, loan insurance, Retail Assets, Corporate
Cards, Online trading etc
Bandan Bank Ltd., From 12/20 to 03/21, CCE Retail Assets (LAP& HL), Major business parameter is acquiring new to bank customers.
Client Servicing and retention by understanding needs of the customers.
Handling customer services queries.
Cross selling of CASA products
HDFC Bank Ltd (PAMAC Role), From 09/18 to 12/20, Sales Officer (Business Banking Working Capital), Cash Credit Limit, Overdraft Limit, Term Loan, Drop-line Overdraft. Bank Guarantee, Major business parameter is acquiring new to bank customers.
Analyze applicants financial status, and property evaluation to determine loan feasibility.
Carefully analyze documents and inform clients or missing items.
Complete loan agreements by explaining provisions to applicant, obtaining signatures and collecting fees.
Cross selling of liabilities products: CASA, FD and Insurance
HDFC Bank Ltd (HDB Finacial Role), From 05/17 to 09/18, Sales Officer, Cash Credit Limit, Overdraft Limit, Term Loan, Drop-line Overdraft. Bank Guarantee, Major business parameter is acquiring new to bank customers.
Analyze applicants financial status, and property evaluation to determine loan feasibility.
Carefully analyze documents and inform clients of missing items.
Complete loan agreements by explaining provisions to applicant, obtaining signatures and collecting fees.
Disclaimer
Hereby Declare That The Above Information Mentioned By Me Is Correct And True To The Best Of My Knowledge And Belief...