MAHIP KUMAR SINGH

• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
• Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
• Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Worked with qualified chef to diversify menu with new offerings.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
• Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
• Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
• Addressed and resolved spills in dining areas and provided polite guidance around hazards.

professional for expand upon acquired training with practical knowledge

Work on different types of dining experiences, menu planning, food and beverage

Preparation and customer service

Working in all the areas of operations like cooking, inventory management, dish maintenance, etc.

Preparing menu dishes and serving to customers

Ensuring all areas of the kitchen, food prep, and food storage areas are clean and properly sanitized including washing dishes and cooking equipment

Cleaning kitchen area, sanitizing countertops and cutting boards, and maintaining all areas to health code standards

• Assessed competition regularly by monitoring market trends to stay ahead in the industry continuously adapting offerings accordingly.
• Achieved revenue growth by collaborating with cross-functional departments such as sales, marketing, and operations for cohesive strategies focused on enhancing guest experiences.
• Coordinated with catering staff to deliver food services for special events and functions.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Increased staff performance with thorough training programs focused on service, safety, and product knowledge.

• Verified prepared food met standards for quality and quantity before serving to customers.
• Fostered partnerships with local businesses for cross-promotion, enhancing community engagement and increasing foot traffic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.
• Conducted regular meetings with staff to discuss performance and address any issues.
• Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.