MAHIP KUMAR SINGH

• Led successful event planning initiatives for both corporate functions and private parties, exceeding client expectations every time.
• Analyzed sales data to identify trends and areas for improvement in the food and beverage department''s performance metrics.
• Collaborated with culinary teams to create diverse menus reflecting seasonal ingredients and trending flavors.
• Introduced new processes to enhance safety protocols compliant with health regulations within kitchen spaces as well as public areas where guests dine.
• Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
• Implemented cost control measures to minimize waste and optimize inventory levels, reducing operational expenses.
• Mentored and developed a strong team of leaders within the F&B department which led to improved staff retention rates.
• Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.

• Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
• Cultivated strong relationships with local businesses to increase referral opportunities for future events.
• Developed personalized menus based on client preferences while adhering to budget constraints.
• Promoted an inclusive workplace environment that fostered teamwork and camaraderie among staff members.
• Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
• Established effective systems for tracking employee performance metrics leading to more efficient staffing decisions.
• Maintained accurate records of all banquet events including revenues generated, expenses incurred, and post-event evaluations.
• Increased repeat business through exceptional customer service and attention to detail during events.
• Collaborated with sales team to create customized event proposals, resulting in increased bookings.

• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
• Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
• Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Worked with qualified chef to diversify menu with new offerings.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.

• Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
• Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
• Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
• Addressed and resolved spills in dining areas and provided polite guidance around hazards.

professional for expand upon acquired training with practical knowledge

Work on different types of dining experiences, menu planning, food and beverage

Preparation and customer service

Working in all the areas of operations like cooking, inventory management, dish maintenance, etc.

Preparing menu dishes and serving to customers

Ensuring all areas of the kitchen, food prep, and food storage areas are clean and properly sanitized including washing dishes and cooking equipment

Cleaning kitchen area, sanitizing countertops and cutting boards, and maintaining all areas to health code standards