Summary
Overview
Work History
Education
Skills
Declaration
Timeline
CustomerServiceRepresentative
Mahir Gondalwala

Mahir Gondalwala

Pune

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

2
2
years of professional experience
4
4
Languages

Work History

Customer Service Representative

EXL Service
12.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled the Fraud Investigation Team and Claims Department for enhancing skills in data security and compliance.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and provided backup support for organizational leadership.
  • Gained knowledge for web chat and email support on different processes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Engineering - Automotive Engineering

Dhole Patil College of Engineering
Pune, India
04.2001 -

CBSE (Xth Standard) -

Sinhgad City School
Pune, Maharashtra
05-2018

HSC (XIIth Standard) -

Sinhgad College of Arts, Commerce And Science
Pune, Maharashtra
06-2020

Skills

Declaration

I do hereby declare that all the information given above is true to the best of my knowledge and belief. Place: - Pune. Date: - 2023-08-24. Mahir Gondalwala.

Timeline

Customer Service Representative

EXL Service
12.2023 - Current

Bachelor of Engineering - Automotive Engineering

Dhole Patil College of Engineering
04.2001 -

CBSE (Xth Standard) -

Sinhgad City School

HSC (XIIth Standard) -

Sinhgad College of Arts, Commerce And Science
Mahir Gondalwala