Mahira Naqvi
Lucknow
Summary
Dynamic admissions professional with a proven track record at Aptech Ltd, excelling in customer service and operational management. Adept at enhancing team performance through innovative solutions and cross-functional collaboration. Skilled in MS Office and committed to delivering exceptional results in admissions counseling and client satisfaction.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Admission Head
Aptech ltd
Lucknow
05.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Handling queries
- Managing walk-ins
- Converting into admissions through counselling
- Handling inbound calls
- Managing overall functions of center
Asst.Admission manager
IILM Lucknow
Lucknow
02.2022 - 01.2023
Center Manager
Lakme academy
Lucknow
08.2021 - 02.2022
Center Head
RDM skills
Lucknow
07.2018 - 07.2019
Counselor-in-Training
CMC ltd TCS employee
Lucknow
01.2015 - 08.2016
Education
PGDM - Marketing & HR
ABS College
Noida 07.2012 - 08.2014
BBA - Management
Ramswaroop Engineering College
Lucknow 07.2009 - 08.2012
St,xaviers Svhool
Gonda Skills
- Customer service
- Admissions counseling
- Cross-functional collaboration
- Operational management
- Ms office
- Tally 9
Languages
English
First Language
Hindi
Beginner (A1)
A1
Certification
- Certified from oxford university london UK in International business course
- Certificate in personality development & corporate communication
- Certificate in Media management
Affiliations
- Industrial exposure parle ,NSIC ,mother dairy
- Internship from Nimbuss school of technology and management
Timeline
Admission Head
Aptech ltd
05.2025 - Current
Asst.Admission manager
IILM Lucknow
02.2022 - 01.2023
Center Manager
Lakme academy
08.2021 - 02.2022
Center Head
RDM skills
07.2018 - 07.2019
Counselor-in-Training
CMC ltd TCS employee
01.2015 - 08.2016
PGDM - Marketing & HR
ABS College
07.2012 - 08.2014
BBA - Management
Ramswaroop Engineering College
07.2009 - 08.2012
St,xaviers Svhool