Summary
Overview
Work History
Education
Skills
Languages
Declaration
Timeline
Generic

Mahitha Katikam

Hyderabad

Summary

Incident Management Specialist with a proven track record, excelling in policy writing and performance reporting. Enhanced incident response efficiency through comprehensive processes and effective communication. Skilled in technical troubleshooting and data analysis, driving service quality and transparency in operations. Excel in communication, problem-solving, and teamwork, ensuring seamless operations during critical events. Ready to apply specialized skills for optimal incident management and response strategies.

Overview

6
6
years of professional experience

Work History

Incident Management Specialist

Genpact
Hyderabad
02.2024 - Current
  • Developed comprehensive incident management processes, including policies and procedures.
  • Implemented detailed work instructions to enhance incident response efficiency.
  • Produced monthly incident reports for senior leadership, improving performance transparency.
  • Facilitated team understanding of incident handling processes to accelerate response times.
  • Ensured adherence to service level agreements in daily incident and problem management, boosting service quality.

Process Associate

Genpact
Hyderabad
12.2022 - 01.2024
  • Resolved technical issues for international clients related to products, services, and software.
  • Maintained domain name registrations and managed DNS entries while troubleshooting email problems.
  • Analyzed, optimized, and troubleshot WordPress installations for improved performance.
  • Managed diverse hosting platforms and servers for international customers, ensuring reliability and efficiency.

CRM Executive

Bion Therapeutics
Hyderabad
01.2022 - 12.2022
  • Executed marketing plans for medicinal products, enhancing market presence.
  • Managed stock data by analyzing profits and percentage metrics for each drug.
  • Communicated product details to doctors, supporting successful launches and improved stock levels for patient health.

Placement Coordinator

Geethanjali College of pharmacy
Hyderabad
04.2019 - 03.2021
  • Facilitated student placement process, connecting candidates with potential employers for seamless workforce transition.
  • Communicated organizational and interpersonal skills, enhancing student readiness for job market.
  • Developed understanding of job market and industry trends to inform student guidance.

Education

Master of Science - Pharmaceutical Analysis

KGR Institute And Technolgy
Ghatkesar
06-2018

Bachelor of Science - Pharmacy

Geethanjali College
Keesara
04-2016

Some College (No Degree) - School

Smaritans School
Neredmet India

Skills

  • Incident management
  • Problem management
  • Policy writing
  • Data analysis
  • Performance reporting
  • Technical troubleshooting

Languages

English
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Hindi
Beginner
A1

Declaration

  • I hereby declare that all the information given above is true and correct to the best of my knowledge

Timeline

Incident Management Specialist

Genpact
02.2024 - Current

Process Associate

Genpact
12.2022 - 01.2024

CRM Executive

Bion Therapeutics
01.2022 - 12.2022

Placement Coordinator

Geethanjali College of pharmacy
04.2019 - 03.2021

Master of Science - Pharmaceutical Analysis

KGR Institute And Technolgy

Bachelor of Science - Pharmacy

Geethanjali College

Some College (No Degree) - School

Smaritans School

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Mahitha Katikam