Mahiyar Naval Engineer
Service
Mumbai
Overview
20
20
years of professional experience
4
4
Languages
Work History
Auditor
ZERO-OCTA (formerly known as SELECT PROSPECTS)
- Auditing tickets of various airlines
- Checking if tickets are correctly issued by the agent following specific rules
- Debiting agents for errors on behalf of the airlines.
Supervisor and Operations Assistant
AIR-INDIA (for Wet-leased Caribjet inc.)
- Flight dispatch, cabin crew briefings, cockpit crew briefings, cabin crew movement
- Assisting during flight disruptions/flight delays/downgrades for rebooking of passengers on different flights.
Load Supervisor
Cambatta Aviation
- Loading cargo in the aircraft as per load sheet instructions
- Supervising and checking incoming and outgoing cargo
- Marshalling arrival aircraft and performing refueling and specific gravity checks.
Pricing Analyst
AIRLINE FINANCIAL SUPPORT SERVICES (I) PVT. LTD
- Checking data entered in the system, finding errors, and rectifying them
- Fare filing in ATPCO and quality assurance of fares in various GDS
- Filing fares worldwide and distributing them to various CRS
- Quality check for fare amounts and rules in all CRS
- Filing private fares for specific corporates.
Contact Centre Operations Officer
Emirates Airlines
10.2004 - Current
- Maintaining smooth operations of the floor with regards to adherence, average handling time of calls, non-phone activities, revenue per call etc
- Resolving consultants, customers and travel agent queries for reservations, fares and other services for different Emirates flights for the entire network
- Knowledge of Microsoft Office tools like Word, Excel, Power-Point, Power BI for generating reports and maintaining statistics on a real-time basis
- Knowledge of EK products, Fares, ATPCO, GDS systems like Amadeus, World-Span, Sabre and Galileo used by Travel Agents
- Investigations of Customer and CASA complaints
- Setting up the Telephone Emergency Contact Centre (TEC) handling customer calls during emergencies
- In charge of the fire evacuation SOP at BOMCC
- Liaising with the Special Assistance Team
- Handling over-all operations of BOMCC with the Global Connect team in DXB
- Projects handled: Sales, Waivers, Life 360.
Education
SSC -
Antonio D’souza High School, Mumbai
HSC - undefined
Behramjee Jeejeebhoy Parsi Charitable Institution, Mumbai
Bachelors of Commerce - undefined
Guru Nanak Khalsa College, Mumbai
Skills
Effective time-management and exceeded multi-skills handling
Accomplishments
- Representing Parsee Gymkhana in various cricket tournaments
- Playing soccer for All Parsees football team at district level
- Representing college in different sports at various levels
- Winning junior college athletics championships two years in a row
Residentialaddress
7/11 Rustom Baug, Byculla, Mumbai, Maharashtra, 400027, India
Emailaddresses
- Mahiyar@emirates.com
- Mahiyare@yahoo.co.in
- Mahiyare@hotmail.com
Caste
Zoroastrian
Maritalstatus
Married
Height
5 feet 10"
Projectshandled
- Sales - Developing ideas for incentives to enhance sales at the contact center
- Waivers - Reducing the high number of waivers due to staff errors at the Contact Centre
- Life 360 - Organizing various events at BOMCC
Previousworkexperience
- ZERO-OCTA (formerly known as SELECT PROSPECTS), Auditor, 1.5 years
- AIR-INDIA (for Wet-leased Caribjet inc. at Mumbai Int. airport), Supervisor and Operations Assistant, 3 years
- Cambatta Aviation, Load Supervisor, 1 year
- AIRLINE FINANCIAL SUPPORT SERVICES (I) PVT. LTD, Pricing Analyst, 5.5 years
Otherqualifications
- IATA/ UFTAA standard course through International Air Fare Desk (IAFD)
- Aircraft training for Boeings 747-100, 747-200, 747-300, 747-400 for AIR ATLANTA ICELANDIC
- Training for Airbus A310, A320, A330, and A340 aircraft types
- Rope knowledge of MD11 and TRI-STAR L1011 aircraft types
Job Profile
- Maintaining smooth operations of the floor with regards to adherence, average handling time of calls, non-phone activities, revenue per call etc.
- Resolving consultants, customers, and travel agent queries for reservations, fares, and other services for different Emirates flights
- Generating reports and maintaining statistics using Microsoft Office tools like Word, Excel, Power-Point, Power BI
- Having knowledge of EK products, Fares, ATPCO, GDS systems like Amadeus, World-Span, Sabre, and Galileo
- Investigating and resolving customer and CASA complaints
- Handling customer calls during emergencies
- Liaising with the Special Assistance Team
- Setting up fire evacuation SOP
- Handling overall operations of BOMCC with the Global Connect team
Personal Information
- Date of Birth: 10/15/71
- Nationality: Indian
Timeline
Contact Centre Operations Officer
Emirates Airlines
10.2004 - Current
Auditor
ZERO-OCTA (formerly known as SELECT PROSPECTS)
Supervisor and Operations Assistant
AIR-INDIA (for Wet-leased Caribjet inc.)
Load Supervisor
Cambatta Aviation
Pricing Analyst
AIRLINE FINANCIAL SUPPORT SERVICES (I) PVT. LTD
SSC -
Antonio D’souza High School, Mumbai
HSC - undefined
Behramjee Jeejeebhoy Parsi Charitable Institution, Mumbai
Bachelors of Commerce - undefined
Guru Nanak Khalsa College, Mumbai
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