Mahizhini Umashree Govindaraj
Sales Team Leader
No.36, 2nd Floor, Meenakshi Layout 3rd Main Dead End, Bangalore.
Summary
Diligent Infantry Officer with advanced knowledge of operational logistics and leadership. Analytical and skilled in performing in high-pressure situations with drive for perpetuating corporate values.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Unit Leader in LeadGen
NoBroker Technologies Solutions Pvt. Ltd.
03.2020 - 04.2024
- Created strategies to ensure the successful completion of projects within budget and timeline.
- Responsible for Central Lead Generation and sales team for NoBrokerHood vertical.
- Performance Management - Monitoring, Coaching, developing team members to help them achieve their KRA Targets
- Collaborated with other departments to resolve customer issues in a timely manner.
- Monitored team performance to identify areas for improvement.
- Preparing Team roster, ensure team schedule adherence
- Assigned tasks according to individual abilities and strengths of employees.
- Evaluated employee performance against established metrics and provided feedback accordingly.
- Resolved conflicts among team members as needed.
- Identified opportunities for improvement in existing systems or processes, then implemented changes accordingly.
- Recruited qualified candidates for open positions within the unit.
- Delegated responsibilities effectively among team members in order to maximize productivity.
Escalation Team Leader
Hinduja Global Solutions
05.2016 - 02.2020
- To bring order, structure, and focused /Management attention to the customer's problems in order to gain complete customer satisfaction.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Managing and monitoring day to day resourcing and turnaround of escalations using appropriate workflow tool, planning and considering the requirements for the future.
- Build and develop positive internal and external relationships to maximise business opportunities.
- Assisting CSM with escalations , complaints and complex queries within team ensuring these are resolved through to resolution to an acceptable outcome in line with FCA guidelines.
- Work with the CSM to identify, quantify and implement meaningful process improvements to improve capacity and quality.
- Flexibility to support team with processes and work volumes when business needs dictate.
Education
Electronics And Communications Engineering - Researching, Designing, Developing System
Anna University - Surya Group of Institutions
Chennai04.2016
Skills
Hobbies
Gardening
Listening Music
Cooking
Timeline
Unit Leader in LeadGen
NoBroker Technologies Solutions Pvt. Ltd.
03.2020 - 04.2024
Escalation Team Leader
Hinduja Global Solutions
05.2016 - 02.2020
Electronics And Communications Engineering - Researching, Designing, Developing System
Anna University - Surya Group of Institutions
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