Open To Work
Mahmood Shareef
Secunderabad
Work Preference
Summary
Dynamic team leader with a proven track record at Axis Bank, excelling in relationship building and strategic planning. Adept at motivating teams to enhance customer satisfaction and drive performance improvements. Skilled in problem-solving and coaching, I consistently deliver high-quality results while fostering a collaborative work environment.
Overview
4
4
Languages
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Worked in axis bank as Team Leader
Digitide solutions limited
Secunderabad
03.2023 - 08.2026
- Led team meetings to align objectives and enhance collaboration among staff.
- Managed project timelines to ensure timely completion of deliverables.
- Coordinated with departments to streamline communication and workflow processes.
- Developed training materials for onboarding new team members effectively.
- Facilitated problem-solving sessions to address team challenges and improve morale.
- Implemented feedback systems to gather insights from team members regularly.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Created training materials and conducted group trainings on new processes or procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Worked as RTQM in Airtel Payments Bank
Conneqt business solutions limited
Secunderabad
08.2021 - 03.2023
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Worked as senior customer care executive
Icici bank retail liabilities
Hyderabad
01.2021 - 06.2021
- Managed retail banking operations and improved customer engagement strategies.
- Developed training programs for staff on customer service best practices.
- Oversaw compliance with banking regulations and internal policies.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Worked as senior customer executive in TBS
Conneqt business solutions limited
Secunderabad
10.2016 - 12.2020
- Managed client relationships to ensure satisfaction and retention of services offered.
- Formed and sustained strategic relationships with clients.
- Developed strategic business plans to align with client needs and market trends.
- Analyzed market data to identify opportunities for business growth and improvement.
- Led cross-functional teams to enhance operational efficiencies and service quality.
- Implemented campaigns and promotions to help with developing goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Commerce - BCom
Mahbub Degree College
Secunderabad 06.2013 - 08.2016
Gotham Junior College
Secunderabad , IndiaSAB High School
Secunderabad Skills
- Team leadership
- Effective communication
- Problem solving
- Employee engagement
- Team development
- Relationship building
- Team building
- Leadership
- Team motivation
- Customer engagement
- Performance improvement
- Mentoring
- Customer service management
- Strategic planning
- Work Planning and Prioritization
- Resource allocation
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Tamil
Beginner (A1)
A1
Affiliations
- Achieved RNR
- Achievement of every 3 month’s performance based trophies
- Achieved every month performance based stat of the month
- Is to achieve targets which is assigned on ftd based
Timeline
Worked in axis bank as Team Leader
Digitide solutions limited
03.2023 - 08.2026
Worked as RTQM in Airtel Payments Bank
Conneqt business solutions limited
08.2021 - 03.2023
Worked as senior customer care executive
Icici bank retail liabilities
01.2021 - 06.2021
Worked as senior customer executive in TBS
Conneqt business solutions limited
10.2016 - 12.2020
Bachelor of Commerce - BCom
Mahbub Degree College
06.2013 - 08.2016
Gotham Junior College
SAB High School