Mahogany Hawthorn
Evansville
Summary
Skilled in customer service and data entry, I excelled at Dollar General by mentoring new hires and enhancing customer satisfaction through effective problem resolution. Leveraging critical thinking and beginner Microsoft Outlook skills, I significantly improved client relations, demonstrating a strong ability to manage high-pressure scenarios and complex customer needs.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Dollar General
- Provided mentoring to new hires
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries, making sure that solutions met client and corporate expectations.
Direct Support Professional
ResCare
11.2023 - Current
- Use conflict resolution strategies to handle difficult behaviors.
- Keep track of patients' conditions, communicating updates to healthcare staff promptly.
- Facilitate patient movement through the use of specialized devices.
- Enhance patient-family relationships through effective communication strategies.
Home Health Aide
Help At Home Health Care
04.2023 - 05.2024
- Engaged in meaningful conversations to enhance mental well-being.
- Used remote monitoring tools to track vital signs and report any abnormalities to healthcare professionals.
- Administered wound care and did dressing changes to ensure proper healing.
- Monitored and reported changes in patients' health conditions.
Customer Service Representative
Pilot Travel Centers
11.2022 - 03.2023
- Handled high-pressure scenarios effectively, resolving disputes professionally.
- Managed complaints efficiently, increasing customer satisfaction.
- Resolved urgent calls effectively, creating win-win outcomes for both parties.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Caseys General Stores Inc
01.2020 - 04.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise on front lanes
Cashier
Gd Ritzys
12.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions.
- Built relationships with customers to encourage repeat business.
Education
Associate Of Applied Science - Cyber Security
Ivy Tech
Evansville Academy of Innovative Studies
Evansville05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Microsoft outlook (beginner)
Timeline
Direct Support Professional
ResCare
11.2023 - Current
Home Health Aide
Help At Home Health Care
04.2023 - 05.2024
Customer Service Representative
Pilot Travel Centers
11.2022 - 03.2023
Customer Service Representative
Caseys General Stores Inc
01.2020 - 04.2020
Cashier
Gd Ritzys
12.2018 - 12.2019
Customer Service Representative
Dollar General
Associate Of Applied Science - Cyber Security
Ivy Tech
Academy of Innovative Studies
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