Mahrookh Salman
Operations Manager
New Delhi,Delhi
Summary
Results-oriented business leader with more than 8 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Operations Manager
Momentum Communications India Pvt. Ltd.
Gurgaon , Haryana
03.2016 - Current
- Accelerated efficiency of operations by controlling budgets, overseeing Client accounts, managing scheduling and driving meetings.
- Increased profit margin [30 to 40]% by successfully negotiating development costs with vendors
- Vendor Management
- Developed project management roadmap to define project objectives, timelines and milestones.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
Asst. Manager Operations
TNBT Marketing
New Delhi, New Delhi
03.2014 - 02.2016
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed productive, profitable and achievement-oriented working environments for employees.
- Generated operational reports for management on monthly schedule.
- Evaluated current operational strategies and recommend improvements.
Sr. Executive Operation
Brand Promotions India Pvt.Ltd.
New Delhi, New Delhi
05.2013 - 01.2014
- Collaborated with Client Servicing department on operational support tasks to model importance of group goals.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Oversaw multipule projects to support multiple departments.
Education
PGDM in Event Management & PR - Event Management
Inlead
Gurgaon 01.2012 - 02.2013
B.com - Commerce
Lucknow Christian Degree College
Lucknow 07.2008 - 05.2011
Skills
Customer relations specialist
Timeline
Operations Manager
Momentum Communications India Pvt. Ltd.
03.2016 - Current
Asst. Manager Operations
TNBT Marketing
03.2014 - 02.2016
Sr. Executive Operation
Brand Promotions India Pvt.Ltd.
05.2013 - 01.2014
PGDM in Event Management & PR - Event Management
Inlead
01.2012 - 02.2013
B.com - Commerce
Lucknow Christian Degree College
07.2008 - 05.2011
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