Mahua Majumdar

Canine Trainer and Behaviour Specialist• Training Expertise: Internationally certified under renowned mentors John Rogerson, Shirin Merchant, and Sindhoor Pangal, specializing in canine behavior analysis, obedience training, and behavior modification for dogs with specific challenges (fear, aggression, anxiety, and more).

• Clientele: Successfully collaborated with a diverse range of clients, including actors, producers, writers, and other key contributors from the television and film industries, tailoring training programs to meet the unique needs of high-profile and private households.

• Achievements:

Recognized among the Top 10 Trainers That Make a Difference by Canines Can Care Alumni in 2019.

• Developed and implemented customized training programs, focusing on behavioral improvement, obedience, leash handling, and socialization.

• Introduced unique approaches, such as therapeutic training techniques and positive reinforcement, to strengthen relationships between dogs and their guardians.

• Skills:

• Proficient in canine behavior assessment and behavior modification strategies.

Adept at educating and empowering dog owners to build trust, confidence, and communication with their pets.

• Skilled in designing enrichment plans and activities for dogs to stimulate mental and physical well-being.

• Community Engagement: Actively involved in rehabilitating and training community stray dogs, focusing on socialization and rehoming efforts to improve their quality of life.

• Public Outreach: Conducted workshops, training seminars, and private consultations to promote responsible pet ownership and enhance understanding

Talent Development (Learning and Development)

• Designed and executed L&D strategies, including Training Needs Analysis, T&D programs (in-house/outsourced), and High Potential Management programs.

• Delivered training programs, onboarding initiatives, and leveraged Online LMS platforms.

• Evaluated training effectiveness through feedback, dashboards, and ROI analysis.

Employee Engagement

• Led Annual Engagement Surveys and team-based action planning.

• Organized engagement activities: events, contests, communication forums, and innovative initiatives to boost morale and culture.

HR Strategy & Organization Development

• Built a culture of innovation, collaboration, and transparency for 500 employees.

• Aligned HR strategies with business goals, market insights, and resource planning.

• Led change management, leadership development, and employee-focused policies.

HR Operations

• Managed talent acquisition, onboarding, lifecycle processes, and employee database systems (ESS, SAP).

• Streamlined staffing, performance management, and recognition programs.

Talent Management

• Developed performance appraisal systems and multi-dimensional R&R programs targeting individuals and teams.

Change Management & Strategic HR

• Designed R&R frameworks, competency models, and job evaluations.

• Conducted engagement surveys, policy reforms, and strategic HR initiatives.

Campus Recruitment

• Strategized and executed campus recruitment plans, including accreditation of institutes, Tier-1 hiring, and academic liaisons.

Talent Development (Learning and Development)

• Launched and led the Learning & Development team, conducting TNIs with functional heads and rolling out training calendars.

• Delivered key training programs for middle and senior management based on organizational assessments and TNIs.

• Designed and developed training modules, instructional methods, and materials tailored to business needs.

• Evaluated and enhanced existing programs while driving new initiatives to meet organizational goals.

• Spearheaded LMS implementation, assigned organization-wide training, and developed SOPs and policies.

• Designed and facilitated competency frameworks (Behavioral and Functional), TNA processes, and career management systems.

• Led Lean Six Sigma projects within the team to optimize HR processes and improve operational efficiency.

• Documented and audited BPMS processes to ensure compliance and quality across HR operations.

• Aligned organizational vision and values through innovative programs, including designing and facilitating strategic alignment initiatives.

Talent Development (Learning and Development)

Delivered training sessions aimed at enhancing the interpersonal and supervisory competencies of employees at various levels.

• Conducted TNA to understand client business needs and developed or customized training curricula accordingly.

• Developed, edited, and reviewed content for training programs, ensuring alignment with quality and program guidelines.

• Facilitated programs focused on communication, team building, conflict management, coaching, and other key behavioral competencies.

• Collaborated with clients to ensure training objectives were met, achieving high satisfaction scores consistently.

Talent Development (Learning and Development)

• Designed and conducted training sessions focused on soft skills such as customer care, communication, and rapport building for executives in diverse industries.

• Facilitated voice and accent neutralization programs to improve clarity and effectiveness in communication with global customers.

• Monitored and calibrated agent calls, offering actionable feedback to improve service quality.

• Delivered comprehensive culture training on American culture, geography, industry-specific terminology, and travel & trade to ensure agents were well-prepared for international communication.

Cabin Crew and CRM( Crew Resource Management) Facilitator

• Leadership and Coordination: Led and managed cabin crew, ensuring effective communication and smooth operations during both chartered and commercial flights.

• Safety and Compliance: Implemented corrective actions for non-compliance with safety procedures and ensured adherence to airline safety standards.

• Crew Performance Management: Conducted regular appraisals and assessments of crew members to ensure high standards of performance and service delivery.

• Training and Development: Delivered Crew Resource Management (CRM) training focused on human factors affecting safety, including communication, decision-making, situation awareness, error management, and stress management.

• Cross-functional Communication: Ensured smooth coordination and communication between the cockpit, ground staff, and cabin crew to ensure efficient flight operations.