MAHUL SENGUPTA

• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

· Handling the daily operations of a full service banking branchincluding front-desk operations & customer service; implementing financial objectives, policies & procedures for streamlining the banking operations

· Initiating contact with potential customers for developing leads, sales & cross selling banking products

· Checking customers' identification and ensuring the customer's forms are completed correctly; providing customers with services viz. confirming account balances, automatic payments and issuance and delivery of cheque books

· Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms; responding to requests for information and solving customers' banking problems

· Worked in area of Software Development viz. handling the complete SDLC - requirements gathering, finalization of specifications, coding, solution design, testing & implementation