Maimoona Fatima
Hyderabad
Summary
A skilled and dedicated GCP (Google Cloud Platform) Tech Trainer with extensive experience in cloud computing, cloud offerings, and process training. Adept at onboarding and training new hires, providing hands-on experience through labs, and ensuring a thorough understanding of cloud fundamentals. Proven track record of supporting learners in mastering GCP products, case handling, and cloud deployment models. Seeking a challenging role to leverage my expertise in training, support, and cloud technologies. Considered valuable asset to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
GCP Tech Trainer
Cognizant Technology Solutions
Hyderabad
07.2024 - Current
- Google Cloud Platform (GCP)
- GCP Products: Compute Engine, App Engine, Kubernetes Engine, BigQuery, Cloud Functions, Cloud Storage Cloud Deployment Models: IaaS, PaaS, SaaS
- Cloud Computing: Basics, Architecture, Services, and Solutions
- Cloud Security and Networking
- Hands-on Labs & Learning Environments Training & Support
- Onboarding and training new team members on GCP tools and processes
- Conducting training sessions
- Providing technical support and guidance for cloud-related issues
- Case handling lifecycle (from issue identification to resolution)
- Chat and email support for partner and client queries
- Monitoring progress through assessments and feedback
- Training on the usage of cloud tools like the Vector tool
- Process Management & Case Handling
- Case lifecycle management for both chats and emails End-to-end support process for cloud platform services
- Process training and documentation
- Partner support through the Cloud Learning Support Platform
- Handling escalations and resolving complex cloud-related queries
Senior Process Executive - Cloud Learning Support
Cognizant Technology Solutions
Hyderabad
05.2023 - 06.2024
- Oversee day-to-day operations of the Cloud Skills Boost platform, ensuring seamless user experience and troubleshooting issues.
- Provide learner support by addressing queries, monitoring progress, and offering feedback to improve engagement and outcomes.
- Coordinate and support classroom training sessions via Cockpit
- Manage Google Cloud exam scheduling, ensuring smooth registration and resolution of any issues.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed customer service requests and provided solutions within specified timelines.
- Ensure compliance with data security and privacy regulations, and maintain operational standards for platform processes.
Coding Instructor
White Hat Jr
Hyderabad
09.2020 - 01.2023
- Developed and taught coding courses for students aged 6-18, focusing on programming languages, algorithms, and problem-solving.
- Delivered engaging lessons on logic building, coding practices, and interactive problem-solving techniques.
- Trained students in various tools and platforms, helping them understand the foundational principles of computing and technology.
- Conducted assessments and provided personalized feedback to help students improve their coding skills.
- Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
- Organized group projects that enabled students to collaborate on coding assignments.
- Maintained student engagement through creative subject delivery and learning activities.
Education
Master of Science - Bio Medical Electronics
Osmania University
Hyderabad02-2020
Bachelor of Science - Bio Medical Engineering
Gokaraju Rangaraju Institue of Engineering And Tec
Hyderabad05-2017
Skills
- Cloud Platforms: Google Cloud Platform (GCP), Cloud Skills Boost
Cloud Tools: Vector Tool, Cloud Deployment Tools, Cloud Monitoring Tools
Programming Languages: JavaScript, HTML/CSS
Cloud Computing Concepts: IaaS, PaaS, SaaS, Cloud Architecture
Case Handling Tools: Vector, Zendesk
Operating Systems: Windows, Linux, Chrome OS
Certification
- Google Cloud Digital Leader ( https://www.credly.com/badges/87ac9bec-1798-4500-846f-1ca857c737e2/public_url )
- Associate Cloud Enginner ( https://www.credly.com/badges/ec1d0f8f-1dad-46b1-a1d4-8825b4379a10/public_url )
- Professional Cloud Architect ( https://www.credly.com/badges/fd747770-6c31-4b4e-840c-9173da80d34e/public_url )
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Timeline
GCP Tech Trainer
Cognizant Technology Solutions
07.2024 - Current
Senior Process Executive - Cloud Learning Support
Cognizant Technology Solutions
05.2023 - 06.2024
Coding Instructor
White Hat Jr
09.2020 - 01.2023
Master of Science - Bio Medical Electronics
Osmania University
Bachelor of Science - Bio Medical Engineering
Gokaraju Rangaraju Institue of Engineering And Tec
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