Mainak Banerjee
Kolkata,TN
Summary
Accomplished Customer Care Executive with a proven track record at Teleperformance, enhancing customer satisfaction and retention through exceptional problem-solving and customer service skills. Skilled in call center operations and staff training, I've significantly contributed to company growth and quality assurance, ensuring efficient resolution strategies and fostering strong client relationships.
Overview
6
6
years of professional experience
Work History
Customer Care Executive
Teleperformance
06.2024 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Customer Care Executive
Cputek Pvt.Ltd.
11.2023 - 02.2024
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Streamlined customer support processes for improved call handling times and resolutions.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
Customer Care Executive
Isquad Solutions Pvt.Ltd.
08.2018 - 10.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Took ownership of customers issues to follow problems through to resolution.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Implemented feedback-driven improvements for an enhanced overall customer experience.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Assigned and designated job territories to customer care staff according to performance and history.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.
Education
BHSM - Science
NIPS School of Hotel Management
Kolkata, West Bengal, India05.2014
Skills
- Customer Support
- Excellent problem-solving abilities
- Call Center Operations
- Customer service background
- Well-organized
- Complaint Handling
- Quality Assurance
- Persuasive attitude
- Protocol development
- Performance Improvement
- Procedure optimization
- Staff Training
- Customer management procedures knowledge
Reading and writing. I am also an avid sports fan.
I read a lot of books of different genres. I also enjoy writing in my spare time. And as far as sports go I indulge myself in all types of sports but mainly football and cricket.
Languages
English
Advanced (C1)
Bengali
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Customer Care Executive
Teleperformance
06.2024 - Current
Customer Care Executive
Cputek Pvt.Ltd.
11.2023 - 02.2024
Customer Care Executive
Isquad Solutions Pvt.Ltd.
08.2018 - 10.2023
BHSM - Science
NIPS School of Hotel Management
Similar Profiles
Amogh TendulkarAmogh Tendulkar
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance
Mohammad MinajMohammad Minaj
Team Leader at TeleperformanceTeam Leader at Teleperformance
Shanita RhodenShanita Rhoden
Customer Support Specialist at TeleperformanceCustomer Support Specialist at Teleperformance