Mainak Basu
Kolkata
Summary
Dynamic leader with 15 years of extensive experience at Capgemini Technology Services India Ltd., excelling in Human Resources Operations & Service Delivery Governance and People & Performance Management. Proven track record in enhancing operational efficiency, strategic planning, and stakeholder management. Skilled in SAP HCM, SuccessFactors, and fostering high-performance teams. Achieved significant improvements in service delivery and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Engagement Manager
Capgemini Technology Services India Ltd.
Kolkata
04.2022 - Current
- Managed end-to-end engagement for North America HR Global Shared Services (HRO) with a focus on budgeting and monthly invoicing
- Conducted comprehensive reviews of competitiveness, headcount, and non-billable resources to drive strategic planning and executive partnering
- Facilitated Steering Committee Governance meetings to ensure alignment with business objectives and executive leadership
- Oversaw monthly service status reviews with the client to maintain high satisfaction levels and address any concerns proactively
- Led monthly functional calls for service delivery reviews with delivery managers and team leads to optimize operational efficiency
- Effectively managed service issues, ISOW/contract creation, quality control, and compliance to meet client requirements and industry standards
- Coordinated with department heads including recruitment, IT, and facilities to ensure seamless operations and collaboration
Operations Manager
Capgemini Technology Services India Ltd.
07.2019 - 04.2022
- Managed end-to-end HR and Recruitment Services, encompassing Recruit to Hire, Contract Management, Leave Administration, and Voluntary and Exit Services
- Oversaw Service Issue Management and client handling, ensuring high satisfaction levels and resolving issues promptly
- Excelled in People Management, fostering a high-performance team and promoting professional development
- Demonstrated expertise in Development Excellence, driving continuous improvement in service delivery and processes
- Successfully managed Budget and Invoicing, ensuring cost-effectiveness and financial accountability
- Strategically planning and improving competitiveness, and enhancing operational efficiency
Associate to Team Manager
Capgemini Technology Services India Ltd.
Kolkata
07.2009 - 07.2019
- Managed the Hire and On-boarding Team for North America and Canada Region
- Conducted audits of offer packets, including Offer Letters, Employment Agreements, Personal Profile Forms, and Bonus Agreements
- Audited Candidate records in Taleo 12, ensuring accuracy of Employee and Job Requisition details, and facilitating pre-hiring procedures
- Generate Weekly Onboarding Reports to track progress and identify areas for improvement
- Led Client Calls to address any onboarding-related queries or concerns
- Administered I9 Links to all US candidates and monitored compliance with US government regulations
- Conduct I-9 verification for all new joiners using the I-9 tracker tool.
- Approved provisions of Laptops, Corporate Accounts, Phones, Network Connections, and Safeword Tokens for all Capgemini North America New Hires and Rehires through the Day One portal
- Organized the setup of candidates in PeopleSoft and managed processes such as New Hire, Rehire, Contractor to full-time conversion, and International Transfers for Capgemini North America
- Updated Employee Personal Information, including Address, Phone Numbers, and Emails, in PeopleSoft
- Maintained and updated Cost Rates, Job Levels, Grade, FICA Status, and Employment Dates for all NA employees
- Benefits Enrollment
- Created Weekly Onboarding Dashboard to track key onboarding metrics and improvements
Education
MBA/PGDM - HR/Industrial Relations
Sikkim Manipal University (SMU)
01.2009
B.A -
Calcutta University
01.2006
12th - English
CBSE
01.2003
10th - English
CISCE(ICSE/ISC)
01.2001
Skills
- Human Resources Operations & Service Delivery Governance
- People & Performance Management
- HR Shared Services
- SAP HCM, SuccessFactors
- Strategic thinking
- Engagement strategy
- Stakeholder management
- Utilization optimization, SLA/KPI Compliance
Certification
- Engagement Management (EM) Certification Level 1
- Behavioral Event Interviewing (BEI) Certification
Projects
- SAP HCM HRIS Transition
- SuccessFactor HR Transition
Languages
- English
- Bengali
- Hindi
Timeline
Engagement Manager
Capgemini Technology Services India Ltd.
04.2022 - Current
Operations Manager
Capgemini Technology Services India Ltd.
07.2019 - 04.2022
Associate to Team Manager
Capgemini Technology Services India Ltd.
07.2009 - 07.2019
- Engagement Management (EM) Certification Level 1
- Behavioral Event Interviewing (BEI) Certification
MBA/PGDM - HR/Industrial Relations
Sikkim Manipal University (SMU)
B.A -
Calcutta University
12th - English
CBSE
10th - English
CISCE(ICSE/ISC)
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