Mainak Chatterjee

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

• Directed strategic framework for training, performance management, talent planning and assessment for country-wide training programs
• Design and launch a learning delivery plan that gauges effectiveness via talent review processes, executive coaching, change management, organizational design and team building
• Implementation of LMS and assessment tools
• Planned and developed strategies to increase sales and territory, along with CBO
• Conduct needs assessment and root cause analysis to improve performance
• Maximize existing and future business capabilities through identification of short/long term organizational goals and partner with department heads to create a learning culture
• Re-vamped specific programs and drove departmentally focused engagements, ensuring alignment between competencies and leadership development strategies to achieve ROI and operational goals
• Evaluated performance and motivated sales team to improve productivity through monthly interventions
• Recruited highly talented individuals who brought enthusiasm and team spirit to the department, which increased efficiency of entire team

• Designed and launched new joiner life cycle plan, through induction program
• Design and implementation of employee activation program via classroom sessions, field support and feedback sessions
• Successfully activated over 90% new joiners within 60 days of joining
• Conduct focused sessions for bottom 25% performers to enhance individual performance, providing field support on need basis
• Conduct need based training programs post discussion with business leaders, to improve performance
• Conducting Soft Skills/Behavioral training programs at regular intervals, observing behavior change and sharing feedback, resulting in improved brand value across region
• Content Development along with measuring mechanisms
• Implementation of LMS and assessment tools
• Structured and organized channel partner meets for multiple developers
• Certified MBTI trainer
• Certified on Advertising Business Online from Alison Courses.

• Promote close working relationships with the Sales & Operations Team to facilitate course development and roll outs, and the provision of management information
• Manage development of compliance training courses and awareness messages
• Assist in the management of regulatory exams / interactions & internal Audits with respect to compliance training
• Develop management reporting, detailed statistics/metrics that support compliance training
• Provide a framework and tools for the systematic evaluation of live training effectiveness
• Monitored performance and shared feedback through various monthly reports
• Managing team, responsible for investigating compliance violation.

• Managed development, implementation, and continuous improvement of training programs, including on-going learning opportunities companywide
• Scheduled and taught weekly internal classes to groups of 25+ employees (Citi Bank & Tata AIA)
• Delivered virtual and live classroom product and sales training while identifying training gaps to help sales team sell promoted products
• Integrated advanced technology into training session and educated employees on mobile applications.

• Managing East Zone Operations consisting of 117 Branches
• Responsible for IDBI and Axis bank tie-up with Tata-AIG for Insurance agent account opening
• Database management for Distribution Operations
• Leading and handling various projects (DCR, MIS management etc)
• Servicing the existing customers with their policies and also settling maturity request & death claims.

• Responsible for sales, customer service and technical solutions for multiple US based accounts
• Assisting team with technical and communicational training sessions
• Auditing calls and arranging for feedback sessions with floor technicians
• Attending escalation from US clients with h/w or s/w issues with Dell computers (Desktop/Laptop) and printers
• Meeting the business targets
• Follow up with clients, providing solutions for various system related issues and upgrading their Dell systems with latest accessories, generating top up sale
• Analyze and publish various reports to increase team performance
• Showing excellent leadership and motivational skills.

• Managing US based client accounts
• Bankruptcy processing for clients who file bankruptcy at US Court of Law
• Account status changing as Deceased on expiry of account holder
• Preparing monthly Audit report based on auditing recorded calls, for evaluating team performance
• Coaching new team joiners in business process and communication skills.

• Telephonic troubleshooting Hardware and Software issues with Dell portables/desktops
• Providing effective resolution and customer service
• Meeting specified floor targets and client parameters
• Showing excellent leadership and motivational skills
• Member of Central Audit Team (CAT) - auditing calls and evaluating Dell technicians
• Providing process and communication training to Dell technicians.