Mainak Chatterjee
Kolkata
Summary
Seasoned Project Management professional with a proven track record at Capgemini Engineering, adept in Engagement and People Management. Excelled in leading cross-functional teams and driving strategic initiatives, evidenced by a Capgemini GEM Award and consistent client accolades. Skilled in Vendor Relationship and Resource Optimization, enhancing project delivery and stakeholder satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager/Sr. Professional II Project Management
Capgemini Engineering
02.2022 - Current
- Managing Project Accounts
- Handling Projects × Nokia Mediation Domain (Customer: TMO-USA, ACUD Egypt, TDC-Denmark, Ooredoo-Doha/Qatar) × CFX Nokia Project, E2E, Testing Europe
- Working as a Project Delivery Manager for Rakuten-RCP2 Migration
- Supervising the project management process to ensure work meets quality standards and falls within established deadlines and budgets
- Drive development, implementation, training, and support of the enterprise project management methodology
- Lead large cross-functional & virtual teams in the deployment of enterprise-wide projects and programs
- Direct multiple projects as project manager, leading a team of internal staff and external staff in delivering business solutions
- Define project roles and responsibilities in close collaboration with the customer, including project scope and objectives to ensure a cross-functional understanding amongst project members
- Perform project tracking through clear and concise status reports and time management reports, proactively identify a potential issue, and track project member progress against commitments
- Responsible resource engagement as per customer requirement, Single point of Contact to Customer and Management for the engagements
- Provide training and knowledge transfer for new engagement and for existing resources
- Responsible of organisational business, organizational, and team compliance
- Panelists for Level 1 interview from Management Perspective
- Resolving Customer escalation for management as well as from a technical perspective with help of TPMs
- Responsible for Work Package delivery for the business
- Supporting Program Director in managing a business
- Handling a team of 35-40 with direct reporting
- Actively participate in the retention process
- Documenting lesson learns for future reference
- Received appreciation mail from Nokia Customers on zero attrition for the last 3 quarters in 22-23
- Received appreciation from Sr
- Director for increasing resource engagements and billing for the 2 quarters in 2023
- Felicitated with Capgemini GEM Award 1-Oct-23
Project Manager II
Nokia Solutions & Networks India Pvt. Ltd. (Alcatel)
Pune/Bangalore
12.2017 - 01.2022
- Managing Government Account Projects for NSW Market India involved in BSNL Ph VII (West & South Zone) as well as Phase 8.1 (West & South Zone) and successful delivery of RJIL PRMS Project & BSNL Phase VII (East Zone) SurePay
- E2E is responsible for Project Planning, Execution, Monitoring & Closing
- Project Deployment, Implementation, and Integration at Customer Sites with the Technical team
- Single point of contact for Customer End, Responsible for Project Cost Control as well as optimizing resources
- Experience in Customer follow-up for AT & TOC closure along with coordination with TPM for technical support to close point as per SOW
- Primary Approver for GRN/SRN for Suppliers and Vendors for Payment Process using SAP tool
- Responsible for Time Management Compliance for Market India
- Acting Approver and resource allocator in behalf of Line Manager (Program Director & Market Head)
- Aligned with Procurement team for resource/services procure from third party and also involves in negotiation part
- Responsible in proper closing for internal/external stakeholders
- Assist Line Manager for various Project/Program reports & Compliance Reports
- Team supervision along with follow-up with Market team for Compliance related closure and for Internal Trainings
- Provides support using tools like SRM, Webcycle, Lawson, MYERM etc to India Market Team
- Provide effective situation management and escalate the issue to the Management team
- Risk & Issue Management ensures Program Risk and Issue are managed and maintained
- Assists in Managing Human Resources tasks including hiring, performance evolution, recognition and disciplinary action
- Facilitate Line Manager for Meeting Preparation
- Facilitate Communication between the Project team, Management, and stakeholders
- Responsible for proving program facilitations through planning, coordination, and monitoring implementation activities
- Managing & Leading team members; allocating resources among team members and guiding team members during the project; till final delivery
- Delivering and implementing the project per schedule deadlines; extending post implementation and maintenance support to technical support team and client
- Successful completion of BSNL A&A project within schedule and cost received appreciation from end customer (BSNL Coimbatore Circle)
Regional Project Administrator
Rajasthan Hybrid Pvt. Ltd/Avion System Pvt. Ltd. Alcatel Lucent India Ltd.
04.2009 - 12.2017
- Managing Operation & Administration for A&A Department East, South, North & Western Region for BSNL IN Sure Pay, MTNL Project BSNL Fixed IN Project
- RJIL MGW & Motive Project, Idea Project, Bharti VOLTE Project, & ROBI & GRAMIN Project in Bangladesh
- Implimentation Project Operation & Administration as Regional Sopc
- Coordination Customer expectation in term of Project Delivery Cost, Schedule, delivery, logistics, issues and dependency
- Preparation and distribution all Project reports as per Communication Plan
- Managing & Ensuring both way coordination
- In order to ensure project delivery as per contractual obligations
- Experience in Order Management Tool using like Mars, Blue Planet, Lawson & IDRvfor A&A Departments
- Have functional experience in SAP SRM for creating Purchase Order and delivery/Invoice Tracking and processing
- Web cycle (for approval on invoices & GRN) Lawson involves (Attendance, Timesheet, Location, Cost Center and task assigned for resources, generating attendance report)
- Maintaining Attendance for T & M
- Experience in myERM & SDDP tool for demand raising and resource allocation in behalf of Market Head
- Managing Vendors related with Administration & Project, Maintaining Vendor relationship
- Generating Project related reports & dashboards weekly, quarterly
- Handle Procurement and contract management
- Create Purchase Order for suppliers and vendors
- Take vital role in invoice processing and tracking, and as a primary approver
Regional Coordinator-East
Impact Marketing Service Pvt. Ltd
Kolkata
09.2008 - 03.2009
- Played a major role in looking after ISD team Operations of Samsung India Pvt
- Ltd
- Major areas covered: West Bengal, Entire North East, Bihar, Jharkhand and Orissa
- Instrumental in maintaining attendance and MTD & DSR Report; published it to Samsung HO
- Shouldered responsibility of maintaining daily sales tracker ABM wise including Handset and Accessories Sales Report counter and ISD wise
- Coordinated with Supervisor’s on daily basis; created Salary and Incentive Sheet according to man, day and sales report
- Successfully conducted ISD Recruit Programme; responsible for creating presentation for agency review and also for business development
- Pivotal in maintaining relationship with clients
- Generated Stock and Primary Sales Report; significantly contributed in sending the same to RDS and NDS
- Assigned target to Supervisors; collated reports state wise and reported to Project Manager
Operations & Servicing In-charge-ICICI Bank Ltd
Surabhi Development Project Pvt. Ltd
Kolkata
08.2006 - 08.2008
- Efficiently worked in Pre Paid Product Department; assisted in mapping marketing plan periodically
- Deft in maintaining Market Tracker; Data of Pay Direct Card, Vendor & Gift Card
- Instrumental in handling MIS Team on pre-selling as well as post-selling DB & various operations
- Pivotal in maintaining various reports on periodical basis i.e., weekly tracker, incremental upload status, uploading tracker monthly tracker, etc
- Deft in collating Daily Sales Report of entire region, SE, and client wise
- Accountable for supervising a staff of 30 team members involving product training, workflow, quality control, daily salary uploading operations, conflict resolution and review processes
- Felicitated with Best Performer Award in PAN India Contest
Education
Master In Business Administration - Operations Management
Sikkim Manipal University
Gangtok, Sikkim01.2012
Bachelor of Science -
Calcutta University
Kolkata,India05-2004
Skills
- Engagement Management
- Project Management
- People Management
- Resource Coordination
- Process Improvement
- Strategic Planning
- Vendor Relationship Management
- Contract negotiations
- Procurement & Purchasing
- Reporting
- Cross-functional Leadership
- Team Building
- People Management
- Complex Communications
- Stakeholder Management
- Vendor/Supplier Management
- Client Relationship Management
- Recruitment
- Resource Optimization
- Training & Development
- Business Management
Certification
- Project Management Professional (PMP), PMI, 08/2021 - 08/2024
- Certified Scrum Master, Scrum Alliance, 04/2022 - 04/2024
- ENGAGEMENT MANAGEMENT®-Capgemini (12/2024 – 12/2026)
- Connected Manager Certificate, Capgemini University & Harvard, 12/2022
- ITIL V4, AXELOS
- Learn JIRA with Real-World examples (+Confluence bonus) Udemy)
- Certified Course in Information Technology
Well versed with Windows 10/NT/XP, MS Office 2000-2007-2010, Web Page Design, Web Publishing using PWS & Font Page, XML, DHTML, VBScript, Programming in UNIX and Internet Applications.
Hobbies and Interests
- Singing
- Listening to Music
- Reading Books
- Playing Video Games
- Yoga
- Meditation
Languages
- English, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
- Bengali, Native or Bilingual Proficiency
Accomplishments
- Received appreciation mail from Nokia Customers on zero attrition for the last 3 quarters in 2022-23.
- Received appreciation from Sr. Director for increasing resource engagements and billing for the 2 quarters in 2023.
- Felicitated with Capgemini GEM Award 1-Oct-23.
- Successful completion of BSNL A&A project within schedule and cost received appreciation from end customer (BSNL Coimbatore Circle)-Nokia.
Timeline
Manager/Sr. Professional II Project Management
Capgemini Engineering
02.2022 - Current
Project Manager II
Nokia Solutions & Networks India Pvt. Ltd. (Alcatel)
12.2017 - 01.2022
Regional Project Administrator
Rajasthan Hybrid Pvt. Ltd/Avion System Pvt. Ltd. Alcatel Lucent India Ltd.
04.2009 - 12.2017
Regional Coordinator-East
Impact Marketing Service Pvt. Ltd
09.2008 - 03.2009
Operations & Servicing In-charge-ICICI Bank Ltd
Surabhi Development Project Pvt. Ltd
08.2006 - 08.2008
- Project Management Professional (PMP), PMI, 08/2021 - 08/2024
- Certified Scrum Master, Scrum Alliance, 04/2022 - 04/2024
- ENGAGEMENT MANAGEMENT®-Capgemini (12/2024 – 12/2026)
- Connected Manager Certificate, Capgemini University & Harvard, 12/2022
- ITIL V4, AXELOS
- Learn JIRA with Real-World examples (+Confluence bonus) Udemy)
- Certified Course in Information Technology
Well versed with Windows 10/NT/XP, MS Office 2000-2007-2010, Web Page Design, Web Publishing using PWS & Font Page, XML, DHTML, VBScript, Programming in UNIX and Internet Applications.
Master In Business Administration - Operations Management
Sikkim Manipal University
Bachelor of Science -
Calcutta University
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