Mainak Jana
Project Manager
Kolkata,WB
Summary
18.5 years experience, working throughout in TCS and handled multiple roles within Operation estate – specialized in Project Management, Service Management, Transition Management, Change Management, Problem Management, Customer & Stakeholder engagement, Cloud migration (Google Cloud).
Overview
19
19
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Project Manager
British Telecom
11.2019 - Current
- Leading a cross-functional team of over 100 members across India and the UK, providing 24/7 support for critical business applications.
- Regular interaction with IT Service Management best practices aligned with organizational objectives.
- Engaged with business users to identify potential Business scope.
- Engaged with customers regularly to address service reviews and enhance customer satisfaction.
- Oversee the migrations from legacy systems to Google Cloud, enhancing scalability and performance.
- Collaborate with development teams to implement proactive monitoring solutions in GCP, ensuring optimal application performance.
- Conduct regular performance reviews and coaching, resulting in improved team productivity and morale.
- Develop and maintain a comprehensive knowledge base to enhance team efficiency and reduce dependency on senior engineers.
- Manage budgets for application support teams, ensuring efficient resource allocation.
- Discussion with procurement team on Finance, Contract renew exercise.
- TCS/BT flagship GCP Data Acceleration program to transform BT’s on-premise Data & Analytics ecosystem into Google Cloud, played key part in ASM HandOver.
Team Lead
British Telecom
02.2014 - 10.2019
- Supervised a team of 40+ members in a 2L operation team, ensuring service delivery excellence.
- Implemented IT Service Management frameworks aligned with business objectives and improved operational efficiency.
- Facilitated daily stand-up meetings and service reviews to monitor application health and performance.
- Produced operational reports and tracked KPIs, ensuring compliance with SLA requirements.
- Engaged with customers regularly to address service reviews and enhance customer satisfaction.
Module Lead
British Telecom
04.2011 - 01.2014
- Managed a 15+ member ASG team, providing 24/7 support for Business-critical Applications.
- Coordinated with finance team to address non-functional issues and facilitate production releases.
- Responsible to maintain stability/SLA of the module.
- Supported Retail EDW Migration – a widely appreciated TCS/BT flagship program to transform largest Oracle Database (80+ TB) in Telco Europe.
Shift Member
British Telecom
12.2006 - 05.2011
- Application Monitoring & Control M tool
- Incident, Change & Service Request
- Created and maintained SOPs for team use, enhancing operational consistency.
Education
Bachelor of Technology - Computer Science
JIS College Of Engineering
Kolkata06-2006
Skills
Project Management
Service Management
Customer & stakeholder engagement
Team Leadership
Process Improvement and Automation
Scrum Master
Change Manager
Risk Management
Transition Management
Cost control
Document management
Budgeting and forecasting
Contract management
Scope management
Root-cause analysis
Certification
ITIL V2
Accomplishments
Awarded Best Operation Team Member during 80TB Database Migration in 2010
Played Key role in TCS - BT flagship project to migrate application from On-Prem to GCP
Timeline
Project Manager
British Telecom
11.2019 - Current
Team Lead
British Telecom
02.2014 - 10.2019
Module Lead
British Telecom
04.2011 - 01.2014
Shift Member
British Telecom
12.2006 - 05.2011
Bachelor of Technology - Computer Science
JIS College Of Engineering