Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
ProjectManager
Mainak Jana

Mainak Jana

Project Manager
Kolkata,WB

Summary

18.5 years experience, working throughout in TCS and handled multiple roles within Operation estate – specialized in Project Management, Service Management, Transition Management, Change Management, Problem Management, Customer & Stakeholder engagement, Cloud migration (Google Cloud).

Overview

19
19
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Project Manager

British Telecom
11.2019 - Current
  • Leading a cross-functional team of over 100 members across India and the UK, providing 24/7 support for critical business applications.
  • Regular interaction with IT Service Management best practices aligned with organizational objectives.
  • Engaged with business users to identify potential Business scope.
  • Engaged with customers regularly to address service reviews and enhance customer satisfaction.
  • Oversee the migrations from legacy systems to Google Cloud, enhancing scalability and performance.
  • Collaborate with development teams to implement proactive monitoring solutions in GCP, ensuring optimal application performance.
  • Conduct regular performance reviews and coaching, resulting in improved team productivity and morale.
  • Develop and maintain a comprehensive knowledge base to enhance team efficiency and reduce dependency on senior engineers.
  • Manage budgets for application support teams, ensuring efficient resource allocation.
  • Discussion with procurement team on Finance, Contract renew exercise.
  • TCS/BT flagship GCP Data Acceleration program to transform BT’s on-premise Data & Analytics ecosystem into Google Cloud, played key part in ASM HandOver.

Team Lead

British Telecom
02.2014 - 10.2019
  • Supervised a team of 40+ members in a 2L operation team, ensuring service delivery excellence.
  • Implemented IT Service Management frameworks aligned with business objectives and improved operational efficiency.
  • Facilitated daily stand-up meetings and service reviews to monitor application health and performance.
  • Produced operational reports and tracked KPIs, ensuring compliance with SLA requirements.
  • Engaged with customers regularly to address service reviews and enhance customer satisfaction.

Module Lead

British Telecom
04.2011 - 01.2014
  • Managed a 15+ member ASG team, providing 24/7 support for Business-critical Applications.
  • Coordinated with finance team to address non-functional issues and facilitate production releases.
  • Responsible to maintain stability/SLA of the module.
  • Supported Retail EDW Migration – a widely appreciated TCS/BT flagship program to transform largest Oracle Database (80+ TB) in Telco Europe.

Shift Member

British Telecom
12.2006 - 05.2011
  • Application Monitoring & Control M tool
  • Incident, Change & Service Request
  • Created and maintained SOPs for team use, enhancing operational consistency.

Education

Bachelor of Technology - Computer Science

JIS College Of Engineering
Kolkata
06-2006

Skills

Project Management

Certification

ITIL V2

Accomplishments

Awarded Best Operation Team Member during 80TB Database Migration in 2010


Played Key role in TCS - BT flagship project to migrate application from On-Prem to GCP

Timeline

Project Manager

British Telecom
11.2019 - Current

Team Lead

British Telecom
02.2014 - 10.2019

Module Lead

British Telecom
04.2011 - 01.2014

Shift Member

British Telecom
12.2006 - 05.2011

Bachelor of Technology - Computer Science

JIS College Of Engineering

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