Mainak Mukherjee
Pune
Summary
Dynamic network operations manager with extensive experience at Tata Communications, excelling in service restoration and fault monitoring. Proven track record in project management and effective communication, ensuring 100% network availability. Skilled in capacity planning and team leadership, driving performance improvements and maintaining SLAs in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Shifthead, Central Network Operations (CNOC) (Manager)
Tata communications Transformation Services Ltd
09.2014 - Current
- Managing operations of CNOC Pune (TCTSL NOC, Client: TTSL).
- Communicating with senior management team and Transmission, MPLS and Voice network teams regarding live outages until closure.
- Proactive monitoring of network events, which can lead to network outages.
- Maintaining transmission network SLAs.
- Fault Monitoring of NW elements in NMS.
- Service Assurance for EBS customers by service restoration by rerouting of CKTs (Pure SDH, CKT creation/ modification in ISA, Forced path modification in ASON NW).
- Resolving ISP issues in Alcatel SDH nodes.
- SDH node capacity modification/ augmentation(Add/ delete I/O cards).
- Reporting to Deputy General Manager (CNOC Operations Head).
Central Network Operations (CNOC) Engineer (Assistant Manager)
Tata Tele Services Limited
08.2007 - 08.2014
- Working as ASON, SDH and PDH Network Management Systems Engineer in TTSL central Network Operations Centre, Pune.
- Looking after Tata Tele services ltd.'s Eastern Region Transmission Operations for CDMA, GSM, EBS and Wireline solutions.
- O&M of RAN and Transmission equipments and Project implementation.
- 100% Network Availability under my area of control.
- MTTR for service affecting & non-service affecting events in the network is within SLA limit as defined by the company.
- Familiar with Transmission systems (Fiber/ MW).
- Carrying out periodic RF Survey, LOS Survey, and VSWR measurement.
- Completed EMF certifications for TTSL, West Bengal region (CDMA and GSM).
- Worked with the project team (Transmission & BSS) for the installation, testing & commissioning of all the telecom equipment.
- Negotiations and co ordinations with the vendors for Roll out within timeline.
- Reporting to Deputy General Manager (CNOC Operations Head).
Cluster Head (Nashik Cluster) and Final AT Coordinator (Goa and Kolhapur Cluster)
Sterling Communications Ltd
10.2006 - 07.2007
- Project Management, Planning, Coordination and Vendor management for TTML projects.
- Reporting to Regional Manager.
Education
Higher Secondary Examination - West Bengal
West Bengal Council of Higher Secondary Education
West Bengal03.2002
Secondary Examination - West Bengal
West Bengal board of Secondary Education
West Bengal03.2000
Bachelor of Technology - Electronics & Communication Engineering
Future Institute of Engineering & Management
West BengalWest Bengal
Skills
- Network troubleshooting
- Service restoration
- Fault monitoring
- Transmission management
- Capacity planning
- Vendor management
- Project management
- Operations coordination
- Effective communication
- Quality assurance
- SLA maintenance
- Team leadership
- Problem solving
- Decision making
- Time management
- Conflict resolution
- Conflict management
- Operations management
- Employee training
- Regulatory compliance
- Shift leadership
- Workplace safety
- Resource allocation
- Staff supervision
- Decision-making capacity
- Daily reporting
- Customer service focus
- Operations monitoring
- Performance improvement
- Operations support
- Employee relations
- Assigning work
- Equipment troubleshooting
- Team supervision
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Listening to Music
- Reading Books
- Watching Movies
- Traveling
Personal Information
Date of Birth: 09/05/84
Trainings Obtained
- On MOTOROLA CDMA BTS Family, Motorola India, Hyderabad
- On NEC Transmission Network Elements (SDH & PDH), Kolkata VSB
- On ALCATEL OMSNs (1642, 1662, 1660), Alcatel-Lucent Learning Centre, Gurgaon
Languages known
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Shifthead, Central Network Operations (CNOC) (Manager)
Tata communications Transformation Services Ltd
09.2014 - Current
Central Network Operations (CNOC) Engineer (Assistant Manager)
Tata Tele Services Limited
08.2007 - 08.2014
Cluster Head (Nashik Cluster) and Final AT Coordinator (Goa and Kolhapur Cluster)
Sterling Communications Ltd
10.2006 - 07.2007
Higher Secondary Examination - West Bengal
West Bengal Council of Higher Secondary Education
Secondary Examination - West Bengal
West Bengal board of Secondary Education
Bachelor of Technology - Electronics & Communication Engineering
Future Institute of Engineering & Management
Similar Profiles
Shankar SSShankar SS
Manager – Project Management at Tata Communications Transformation Services LtdManager – Project Management at Tata Communications Transformation Services Ltd
RAJARAJAN AMIRTHALINGAMRAJARAJAN AMIRTHALINGAM
Customer Service Executive at Tata communications transformation services LtdCustomer Service Executive at Tata communications transformation services Ltd
Prashant PatilPrashant Patil
Manager of Customer Service & Operation at Tata Communications and Transformation ServicesManager of Customer Service & Operation at Tata Communications and Transformation Services
AKHILESH KUMAR SONIAKHILESH KUMAR SONI
Project Manager – MPCG & O&M Head – Indore Cluster at Tata Communications & Transformation Services Ltd.Project Manager – MPCG & O&M Head – Indore Cluster at Tata Communications & Transformation Services Ltd.
Amol Dilip WaniAmol Dilip Wani
Senior Specialist – Client Services Project Manager at NICE Interactive SolutionsSenior Specialist – Client Services Project Manager at NICE Interactive Solutions