Mainak Nandi
Manager - Training & Quality
Daman
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer progressive training experience and take on challenging new role.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Manager - Training and Quality
The Deltin
Daman
06.2022 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Delivered new employee onboarding and training sessions .
- Managed new employee orientation training process for more than [Number] employees each year.
- Coordinated technical training and personal development classes for staff members.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Created in-depth training manual for all employees.
- Developed departmental systems and procedures to better align workflow processes.
- Conducted training courses and prepared videos for long-term use.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Selected and assigned instructors to conduct specific training programs.
- Directed training programs and development paths for managers and supervisors.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Given utmost priority to the quality assurance
Assistant Manager - Training and Development
Sayaji Hotels
Indore
02.2020 - 06.2022
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Formalized coaching process and improved staff coaching skills.
- Identified opportunities for process improvements and created best practices.
- Created and implemented plan to harmonize, integrate and optimize skill-based training.
- Launched learning journeys with supporting processes and systems to measure and link capability improvement with business results.
- Developed departmental systems and procedures to better align workflow processes.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Trained new hires to perform cross-training exercises with experienced workers.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Coordinated technical training and personal development classes for staff members.
- Selected and assigned instructors to conduct specific training programs.
- Managed all exempt employee coaching, training and performance improvement actions.
Assistant Training Manager
Pride Plaza Hotel
Kolkata
03.2019 - 01.2020
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Coordinated technical training and personal development classes for staff members.
- Managed new employee orientation training process for each employees each year.
- Delivered new employee onboarding and training sessions via offline method.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Implemented new learning strategies depending upon employees' skill levels.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Developed and implemented updating training programs for all employees.
- Selected and assigned instructors to conduct specific training programs.
- Directed training programs and development paths for managers and supervisors.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Learning Services Executive
ITC Welcomhotel
Bengaluru
08.2018 - 02.2019
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Used LMS Welcome Procedure to deliver training for employees
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained and mentored new personnel hired to fulfill various roles.
Sr. Executive - Learning & Development
Massive Restaurants Pvt. Ltd.
Bengaluru
11.2016 - 07.2018
- Provided customer service using extensive knowledge of food & beverages
- Learned products inside and out to give best possible demonstrations and answer consumer questions.
- Creation of Training Module
- Training delivery
- Audit
- Carried out day-to-day reports & projects accurately and efficiently.
G.S.A - Food and Beverage Servicve
J.W.Marriott
Bengaluru
02.2014 - 11.2016
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Conducted research, gathered information from multiple sources and presented results.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
Shambazar A.V. School
Kolkata 06.2003 - 07.2005
B.Sc In Hotel Management And Catering Technology - Hospitality Administration And Management
Subhas Bose Instititute of Hotel Management
Kolkata 06.2011 - 01.2014
Skills
Adult learning theories
undefinedTravelling
Travelling doesn't mean the destination for me, for me it's the journey which matter the most to me, its the time when we can exchange thoughts with people, learn new cultures.
Timeline
Manager - Training and Quality
The Deltin
06.2022 - Current
Assistant Manager - Training and Development
Sayaji Hotels
02.2020 - 06.2022
Assistant Training Manager
Pride Plaza Hotel
03.2019 - 01.2020
Learning Services Executive
ITC Welcomhotel
08.2018 - 02.2019
Sr. Executive - Learning & Development
Massive Restaurants Pvt. Ltd.
11.2016 - 07.2018
G.S.A - Food and Beverage Servicve
J.W.Marriott
02.2014 - 11.2016
B.Sc In Hotel Management And Catering Technology - Hospitality Administration And Management
Subhas Bose Instititute of Hotel Management
06.2011 - 01.2014
High School Diploma -
Shambazar A.V. School
06.2003 - 07.2005
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