MAINKA SHARMA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable professional with track record of success in banking sector, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Analyst
NAB
Gurgaon
05.2023 - Current
- Working as a Disputes Analyst, handling card (debit & credit) disputes for fraud and non-fraud functions both.
- Handling TL responsibities and assisting the people leader in day-to-day activities viz work allocation, daily/weekly/monthly reporting, shrinkage/leave management and preparing presentations for R&R, client meetings, etc.
- Managing and overseeing the colleague engagement team for the entire domain.
- Handling the Idea box- a lien idea platform for colleagues.
- Working as SME to train and coach new-hires and helping them familiarize with the process and company culture.
Client Data Analyst
Barclays
04.2022 - 05.2023
- Working as a subject matter expert in client Data analysis for corporate and investment banking clients of the bank
- It's a banking backend profile that also deals with handling requests raised by front office advisors to create/amend/manage the client's records
- Also assisting the team manager in the reporting/operations work related to the team.
Business Analyst
Barclays
02.2018 - 03.2022
- Worked as a disputes analyst for credit card transactions
- It's a backend profile involving reviewing chargeback claims from customers and raising chargebacks for valid claims via VISA online
- Acquired an in-depth knowledge of the chargeback cycle.
Service Delivery Manager
Indusind Bank
06.2017 - 02.2018
- Worked as an SDM, handling branch operations activities that involved assisting bank customers with their queries related to the savings/current/investment accounts
- Generating leads and identifying prospective clients for the bank and converting into sales
- Acquired knowledge of front office banking operations and various banking products offered by the bank like CASA, mutual funds, loans, insurance, etc.
Subject Matter Expert
Accenture
06.2016 - 05.2017
- Worked as an SME for RTR profile handling cash and bank reconciliations.
Customer Service Executive
Convergys
10.2015 - 05.2016
- Worked as a CSE handling the banking customer queries related to their credit card account and online banking issues.
Education
CA (Inter) -
ICAI
05-2012
BBA -
Guru Jabheshwar University
07-2011
MBA - Operations Management
NMIMS
PuneSkills
- Excel
- PowerPoint
- Word
- SAP
- Salesforce
- Seibel
- Report Preparation
- Root Cause Analysis
- Documentation And Reporting
Websites
Others
Married
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Gardening
- Cooking
- Reading
- Travelling
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
Timeline
Analyst
NAB
05.2023 - Current
Client Data Analyst
Barclays
04.2022 - 05.2023
Business Analyst
Barclays
02.2018 - 03.2022
Service Delivery Manager
Indusind Bank
06.2017 - 02.2018
Subject Matter Expert
Accenture
06.2016 - 05.2017
Customer Service Executive
Convergys
10.2015 - 05.2016
CA (Inter) -
ICAI
BBA -
Guru Jabheshwar University
MBA - Operations Management
NMIMS
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