Maithili Deshpande
Manchester
Summary
Travel and hospitality professional with a Master’s in International Tourism, and hands-on experience in travel operations, itinerary planning, customer service, and front-office hotel operations. Proven ability to manage reservations, support customers across multiple channels, coordinate with suppliers, and deliver seamless travel experiences. Strong destination knowledge, operational accuracy, and a customer-first approach suited to leisure, corporate, and group travel environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist & Night Auditor (Full-Time
Holiday Inn Express
Manchester
01.2025 - Current
- Manage end-to-end guest check-in and check-out for up to 300 guests daily while maintaining brand service standards.
- Handle guest queries, booking amendments, and complaints using a first-contact resolution approach, improving guest satisfaction.
- Process reservations, payments, and billing accurately, with zero discrepancies during night audits.
- Coordinate overnight hotel operations, ensuring security, reporting accuracy, and a smooth handover to day teams.
Breakfast Assistant
Holiday Inn
Manchester
05.2024 - 12.2024
- Delivered consistent customer service in a fast-paced hospitality environment.
- Assisted guests with dietary requirements and allergies, ensuring compliance with safety standards.
- Managed stock control, supplier deliveries, and food preparation coordination.
Junior Executive – PSA Coordinator
Kesari Tours & Travels
Mumbai
07.2023 - 11.2023
- Acted as a key coordination point between the company and 15 regional sales agents.
- Supported travel bookings, flight options, itinerary modifications, and customer service queries.
- Provided destination advice and operational support to help agents meet sales targets.
- Ensured accurate communication and timely resolution of booking-related issues.
Travel Operations Specialist
TravelXP 4K HD Channel |
Mumbai
01.2023 - 07.2023
- Created domestic and international itineraries using internal CMS and booking systems.
- Coordinated hotel bookings, transport arrangements, and travel documentation.
- Generated vouchers and ensured accuracy of travel confirmations and schedules.
- Negotiated hotel and supplier rates to achieve cost-effective travel solutions.
Education
Masters in International Tourism & Hospitality Management - Tourism And Hospitality Management
Manchester Metropolitan University
Manchester01-2025
Bachelors in Travel & Tourism Management - Tourism And Travel Management
Amity University
Mumbai05-2023
Skills
- Travel bookings and reservations
- Itinerary planning and travel documentation
- Customer service and query resolution
- Destination knowledge (UK, Europe, Middle East, Asia)
- Supplier and vendor coordination
- Pricing, rate negotiation, and cost optimization
- CRM and booking systems (CMS, travel CRMs)
- Microsoft Office (Excel, Word, Outlook)
- Complaint handling and service recovery
- Sales support and target assistance
Timeline
Front Desk Receptionist & Night Auditor (Full-Time
Holiday Inn Express
01.2025 - Current
Breakfast Assistant
Holiday Inn
05.2024 - 12.2024
Junior Executive – PSA Coordinator
Kesari Tours & Travels
07.2023 - 11.2023
Travel Operations Specialist
TravelXP 4K HD Channel |
01.2023 - 07.2023
Masters in International Tourism & Hospitality Management - Tourism And Hospitality Management
Manchester Metropolitan University
Bachelors in Travel & Tourism Management - Tourism And Travel Management
Amity University