Maithri R Shetty
Bengaluru
Summary
Detail-oriented finance professional with experience in revenue operations and customer financial services at FedEx. Skilled in invoice management, SOA preparation, and billing resolution while meeting defined SLAs. Experienced with SAP, Oracle, Citrix, and advanced Excel, with a strong focus on accuracy and timely delivery.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Senior Customer Financial Services Representative
FedEx
Bangalore
12.2024 - Current
- Manage invoice submissions, SOA preparation, and billing queries with timely resolution.
- Analyze recurring payment discrepancies to identify root causes and reduce errors.
- Coordinate with cross-functional teams to resolve unapplied or misapplied payments.
- Maintain detailed financial documentation and prepare reports for management review.
- Implement process improvements to minimize recurring deduction issues and enhance operational efficiency.
- Detail-oriented finance professional with experience in revenue operations and customer financial services at FedEx. Skilled in invoice management, SOA preparation, and billing resolution while meeting defined SLAs.
Education
MBA - Finance & HR
Alva's Institute Of Engineering and Technology
01.2024
BCom -
Alva's College
Moodubidri01.2022
Skills
- Dispute Resolution & Escalations
- Collections & Accounts Receivable
- Cash Application & Reconciliation
- Root Cause Analysis & Documentation
- ERP Tools: Oracle
- ERP Tools: SAP
- MS Excel
- Power BI (Basic)
- Escalation Management
- Customer Relationship Handling
- Analytical Thinking
- Multi-tasking & Decision Making
- Cross-Functional Collaboration
Certification
- English Typewriting Higher (60 wpm)
- Introduction to Credit Risk Management
- Introduction to FinOps
Languages
- Kannada
- Hindi
- Tulu
- English
- Kannada
- Hindi
- Tulu
Projects Conferences Workshops
- A Study on Impact of Reservation system in education and Its Implications on Students, Project Report, VTU, Mangalore Region
- Research Paper Presentation, National Conference, AVVM College, Thanjavur
- POWER BI Workshop, Four days, AIET, Mijar
- Study on Impact of Training & Development to employees, KMF, Mangalore, Project Report
Timeline
Senior Customer Financial Services Representative
FedEx
12.2024 - Current
MBA - Finance & HR
Alva's Institute Of Engineering and Technology
BCom -
Alva's College