Maitrayee Bhattacharjee
Manager: Customer Service and Experience
Kol
Summary
Hardworking and motivated professional with several years of experience.
Likes to work in a challenging environment that requires constant learning and also secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Decisive leader with good planning and organozational skill .
Overview
16
16
years of professional experience
3
3
Languages
Work History
Manager:Email and Vkyc
Bandhan Bank
08.2020 - Current
- Responsible for managing and organizing incoming and out going emails.
- Implementing and maintaining efficient email process and workflows.
- Ensures timely and accurate responses to emails and enquires .
- Also manages Video kyc process .
- Established process to ensure efficient workflow throughout the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Coached mentored and trained team members in order to improve job performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Business Assistant to East and West Regional Head
Reliance JIO
1 2015 - Current
- Calendar, meeting, appointments and Travel Management
- Follow up on emails
- Video Call Arrangement
- Answer and Manage incoming calls
- Working closely with the Administration and operations to ensure smooth running of the business, including the maintenance of office
- Screening enquiries and requests, and handling them
- Producing documents, briefing papers, reports and presentations
- Organizing and attending meetings and ensuring the manager is well prepared for meetings.
National Colour Trainer
Dulux Paints
- Color lead for Modern Retail Pan India wise
- Handle Color trainings Pan India
- Taking care of MR/PPS Collaterals
- CRM Training Pan India
Marketing coordinator, Regional Colour Trainer and Business Developer
Dulux Paints
11.2012 - 05.2015
- Dealing and taking care of Stores
- Client Interaction and Grievance handling
- Team coordination (team size 40 relationship officer)
- Technical training and color training
- Capability building
- Travelling all over East
- Taking care of the Color consultancy business in Kolkata
Business consultant
GLOBAL TEKSOL
07.2011 - 11.2012
- Required to visit clients by appointment
- Know their requirement
- Consult them
- Keep a follow-up
- Close the deal
Area Sales In-charge
Blossom Kocchaar Aroma Magic
11.2009 - 06.2011
- Develop a Business plan and sales strategy for the Area to ensure attainment of company Sales Goals
- Responsible for the performance and development of Field staff
- Conducts periodic reviews with Field staff to build effective communications to understand development needs and to provide insight for the improvement of Field Staff’s performance
- Prepares action plans for effective search of sales leads and prospect
- Initiates and coordinates development of action plans to penetrate new market
- Assists in the development and implementation of marketing plans needed for the Area
- Channel Management
Business Development Executive
ASCENDERS PLACEMENT CONSULTANCY
01.2008 - 01.2009
- Is required to visit different offices as well as retail outlets for tying up with our consultancy
- Also required to go through different job portals and search for the right candidate as desired by the company
- To call the candidates
- To take interview
- To go to different colleges for campus sing
- Counseling the students for getting admitted to the course.
Education
M.B.A(2008) - MARKETING HR
HERITAGE INSTITUTE OF TECHNOLOGY
BBA(2006) - undefined
ANNEX COLLEGE OF MANAGEMENT STUDIES
ISC (2003) - ARTS
AUXILIUM CONVENT
ICSE(2OO1) - undefined
AUXILIUM CONVENT
Skills
Business development
Channel management
Planning of events
People management
Key account management
Interpretation & Presentation
Team building
Relationship management
Personal Information
- Father's Name: Late Salil Kr Chowdhury
- Date of Birth: 4/11/1984
- Marital Status: Married
Additionalinformation
Have been working in Sales CRM Smart at Dulux-proficient in leveraging ERP tools to improve business KPIs. Have a good command over Microsoft Office with respect to Excel and PowerPoint., 4.75L, 1 month, Pursued Fine Arts
Strengths
Resilient, Team Player
Projects
BOC, 2ND MAY - 15TH JUNE(2006), ADMINISTRATION, AN OVERVIEW ON ADMINISTRATION OF BOC NICCO, 1ST JULY - 31ST AUGUST(2007), MARKETING, COMPARATIVE ANALYSIS OF NICCO AND LAUNCHING OF 0-HAL CABLES
Timeline
Manager:Email and Vkyc
Bandhan Bank
08.2020 - Current
Marketing coordinator, Regional Colour Trainer and Business Developer
Dulux Paints
11.2012 - 05.2015
Business consultant
GLOBAL TEKSOL
07.2011 - 11.2012
Area Sales In-charge
Blossom Kocchaar Aroma Magic
11.2009 - 06.2011
Business Development Executive
ASCENDERS PLACEMENT CONSULTANCY
01.2008 - 01.2009
Business Assistant to East and West Regional Head
Reliance JIO
1 2015 - Current
National Colour Trainer
Dulux Paints
M.B.A(2008) - MARKETING HR
HERITAGE INSTITUTE OF TECHNOLOGY
BBA(2006) - undefined
ANNEX COLLEGE OF MANAGEMENT STUDIES
ISC (2003) - ARTS
AUXILIUM CONVENT
ICSE(2OO1) - undefined
AUXILIUM CONVENT
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