MAITRAYEE MUKHERJEE
Kolkata,WB
Summary
Aspiring for a Human Capital development role in a dynamic environment where my analytical and organization skills can be utilized and fostered for making a positive contribution in the arena of Human Resources by putting in maximum efforts. Excellent in resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior Process Associate - HR Shared Services
Accenture
Bangalore, Karnataka
06.2021 - 01.2022
- Ensure smooth onboarding process for international clients.
- Used outstanding communication and interpersonal skills to liaise effectively with internal stakeholders across varying disciplines
- Handled background check process for international employees.
- Diffused challenging situations using conflict management techniques.
- Handled grievances pertaining to the process to our stakeholders. • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Prepared a range of written communications, documents and reports .
Learning Facilitator
Dr.Reddy's Foundation
Kolkata, West Bengal
10.2020 - 06.2021
- Facilitation of the program modules.
- Created successful training courses based on the evaluation of student’s need.
- Training and monitoring quality control tools like Kaizen, CAPA.
- Encouraged interaction, participation, and feedback for dynamic adult learning sessions.
- Stakeholder Management - Acting as an anchor between DRF Management and project.
- Documented participant’s attendance, engagement and progress.
- Provided additional materials to enhance the training sessions.
- Handling of Learning Management System – creating and uploading video content, conducting assessments for the training need analysis.
- Conducting initial evaluation of learning and work with other Trainers and/or Training Managers to determine best methods to provide feedback to learners and the stakeholders.
- Handling data management system for the center.
Cabin Attendant
Jet Airways & InterGlobe Aviation
Mumbai, Maharastra
12.2016 - 07.2020
- Conflict Management – between internal and external stakeholders
- Inventory Management.
- Inflight Revenue Management.
- Showcasing a seamless customer service experience onboard for the guests.
- Handling Manpower and Scheduling.
- Maintained good CRM between the cabin crew, flight deck crew and the passengers onboard to ensure smooth flight operations.
- Providing constructive feedback to the crew members at the end of the flight duty.
- Conducts briefings with other inflight crew to ensure all protocols are maintained throughout the flight.
- Offered timely and skilled emergency response and performed CPR or first aid.
Education
Gradation Certificate Course in Strategic Human Resource Management -
IIM Trichy
01.2020 - 01.2021
B.Sc. - Hotel and Hospitality Management
IHM
01.2013 - 01.2016
Skills
Facilitation
LMS Management
Mentoring
Stakeholder Management
Proficiency in MS Office - Excel, PowerPoint Word
Good written and verbal communication
Strong Organization skills
Attention to detail, ability to prioritize, multi-task and manage time
Community outreach
Timeline
Senior Process Associate - HR Shared Services
Accenture
06.2021 - 01.2022
Learning Facilitator
Dr.Reddy's Foundation
10.2020 - 06.2021
Gradation Certificate Course in Strategic Human Resource Management -
IIM Trichy
01.2020 - 01.2021
Cabin Attendant
Jet Airways & InterGlobe Aviation
12.2016 - 07.2020
B.Sc. - Hotel and Hospitality Management
IHM
01.2013 - 01.2016