Summary
Overview
Work History
Education
Skills
Timeline
Generic

MAITRAYEE MUKHERJEE

Kolkata,WB

Summary

Aspiring for a Human Capital development role in a dynamic environment where my analytical and organization skills can be utilized and fostered for making a positive contribution in the arena of Human Resources by putting in maximum efforts. Excellent in resolving problems and improving customer satisfaction.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Senior Process Associate - HR Shared Services

Accenture
Bangalore, Karnataka
06.2021 - 01.2022
  • Ensure smooth onboarding process for international clients.
  • Used outstanding communication and interpersonal skills to liaise effectively with internal stakeholders across varying disciplines
  • Handled background check process for international employees.
  • Diffused challenging situations using conflict management techniques.
  • Handled grievances pertaining to the process to our stakeholders. • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Prepared a range of written communications, documents and reports .

Learning Facilitator

Dr.Reddy's Foundation
Kolkata, West Bengal
10.2020 - 06.2021
  • Facilitation of the program modules.
  • Created successful training courses based on the evaluation of student’s need.
  • Training and monitoring quality control tools like Kaizen, CAPA.
  • Encouraged interaction, participation, and feedback for dynamic adult learning sessions.
  • Stakeholder Management - Acting as an anchor between DRF Management and project.
  • Documented participant’s attendance, engagement and progress.
  • Provided additional materials to enhance the training sessions.
  • Handling of Learning Management System – creating and uploading video content, conducting assessments for the training need analysis.
  • Conducting initial evaluation of learning and work with other Trainers and/or Training Managers to determine best methods to provide feedback to learners and the stakeholders.
  • Handling data management system for the center.

Cabin Attendant

Jet Airways & InterGlobe Aviation
Mumbai, Maharastra
12.2016 - 07.2020
  • Conflict Management – between internal and external stakeholders
  • Inventory Management.
  • Inflight Revenue Management.
  • Showcasing a seamless customer service experience onboard for the guests.
  • Handling Manpower and Scheduling.
  • Maintained good CRM between the cabin crew, flight deck crew and the passengers onboard to ensure smooth flight operations.
  • Providing constructive feedback to the crew members at the end of the flight duty.
  • Conducts briefings with other inflight crew to ensure all protocols are maintained throughout the flight.
  • Offered timely and skilled emergency response and performed CPR or first aid.

Education

Gradation Certificate Course in Strategic Human Resource Management -

IIM Trichy
01.2020 - 01.2021

B.Sc. - Hotel and Hospitality Management

IHM
01.2013 - 01.2016

Skills

Facilitation

undefined

Timeline

Senior Process Associate - HR Shared Services

Accenture
06.2021 - 01.2022

Learning Facilitator

Dr.Reddy's Foundation
10.2020 - 06.2021

Gradation Certificate Course in Strategic Human Resource Management -

IIM Trichy
01.2020 - 01.2021

Cabin Attendant

Jet Airways & InterGlobe Aviation
12.2016 - 07.2020

B.Sc. - Hotel and Hospitality Management

IHM
01.2013 - 01.2016

Similar Profiles

CREATE PROFILE
MAITRAYEE MUKHERJEE