Maitreya Priyadarshi
Nagpur
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
5
5
years of professional experience
Work History
C.S.D.Q Quality Analyst
Amazon Development Center Pvt Ltd.
Pune
12.2024 - Current
- Conducted quality audits to ensure compliance with Amazon standards.
Resolution Specialist
Amazon Development Centre Pvt Ltd
10.2022 - Current
- Investigating and analyzing complex issues involving billing, service, and product quality.
- Communicating with customers via phone, email, and chat to provide information, solutions, and satisfaction.
- Directed unresolved cases to the appropriate department or manager for further action.
- Documenting and reporting on customer feedback, trends, and issues.
Subject Matter Expert
Amazon Development Centre Pvt Ltd
09.2022 - 10.2022
- Trained a batch of New Hires for the role of Customer Service Associate for the North American Operational Unit.
Cs Associate
Amazon Development Center Pvt Ltd
04.2021 - 09.2022
- Responded to customer inquiries and complaints in an effective and timely manner, resolving 95% of customer queries and complaints through the first contact.
Education
Diploma - Computer Engineering
Government Polytechnic Nagpur
02-2021
H.S.C -
Sindhi Hindi Junior College
S.S.C -
T.R.M Public School
Skills
- Microsoft Office
- Ms Word
- Ms Excel
- Ms PowerPoint
- Python
- Python Programming
- Developer
- Object Oriented Programming
- Programming with C
- C
- Java
- Advance Java
- Javascript
- My Sql
- PlSql
- Database
- Data Science
Languages
- Hindi
- English
Personal Information
Date of Birth: 10/27/99
Hobbies and Interests
- Photography
- Travel
- Reading
Timeline
C.S.D.Q Quality Analyst
Amazon Development Center Pvt Ltd.
12.2024 - Current
Resolution Specialist
Amazon Development Centre Pvt Ltd
10.2022 - Current
Subject Matter Expert
Amazon Development Centre Pvt Ltd
09.2022 - 10.2022
Cs Associate
Amazon Development Center Pvt Ltd
04.2021 - 09.2022
Diploma - Computer Engineering
Government Polytechnic Nagpur
H.S.C -
Sindhi Hindi Junior College
S.S.C -
T.R.M Public School