Maitri Patil
Vadodara
Summary
Dynamic customer service executive with extensive experience at Air India, adept in visa compliance and immigration procedures. Proficient in MS Office and CRS systems, I excel in enhancing client satisfaction and streamlining operations. Recognized for effectively managing boarding processes and resolving guest inquiries with professionalism and efficiency.
Overview
6
6
years of professional experience
Work History
Customer service executive
AIR INIDA
06.2022 - Current
- Guided clients through immigration processes related to visas.
- Maintained understanding of international visa rules, procedures, and regulations.
- Ensured compliance with immigration policies of airlines for boarding and landing.
- Assisted with visitor visa application processes and denied boarding procedures.
- Coordinated boarding announcements and managed the boarding process, improving passenger flow and reducing delays.
- Processed passenger upgrades and downgrades efficiently at the boarding gate.
- Initiated pre-flight and post-flight work while preparing MHB reports professionally.
- Compiled and analyzed data in Microsoft Office for accurate report generation, enhancing clarity for stakeholders.
Front Desk
Hotel Express tower
11.2019 - 06.2022
- Managed check-in and check-out procedures efficiently, ensuring smooth transitions.
- Allocated rooms, addressing special requests and resolving complaints to ensure guest satisfaction.
- Processed reservations and directed inquiries with professionalism, contributing to efficient front desk operations.
- Greeted guests warmly, fostering a welcoming atmosphere that enhanced their experience.
- Maintained accurate records of guest information for operational integrity.
Education
Diploma -
Frankfinn
Baroda04-2021
BBA -
Dr Babasaheb Ambedkar Open University
Ahmedabad04-2021
Hotel Management and catering services -
The M.S University of Baroda
Baroda03-2020
Skills
- CRS (Computer Reservation System)
- Galileo
- AMADEUS
- IDS (Internet Distributed System)
- Visa compliance
- Immigration procedures
- MS Office
- Fundamental knowledge
Accomplishments
- Front office associate certificate from Minster of Skill Development & Entrepreneurship Government of India.
- Customer Relationship Champion Udaan-2020
- First Aid from Indian Red cross society
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Customer service executive
AIR INIDA
06.2022 - Current
Front Desk
Hotel Express tower
11.2019 - 06.2022
Diploma -
Frankfinn
BBA -
Dr Babasaheb Ambedkar Open University
Hotel Management and catering services -
The M.S University of Baroda