Maitri Sharma
Sales Manager / Trainer
Jaipur
Summary
Knowledgeable and dedicated customer service professional Trainer with extensive experience in Customer Service, Sales and Training industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and training the staff. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization, product and process training, Voice and accent training and other personality development training skills. Articulate, energetic and results-oriented with exemplary passion for Learning and Development, Training and mentoring newly hired staff.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Manager (Sales), Sales Trainer
Byjus Future School
Mumbai
10.2021 - Current
- Administering Employee Training Programs
- Evaluating Training Programs Effectiveness
- Developing Training Program Plans and Budgets
- Promotes and informs employees about all training programs
- Helps employees identify specific behaviors that will contribute to service and sales excellence
- Ensures employees receive on-going training to understand customer expectations
- Uses effective training methods to ensure employees have a good understanding of customer satisfaction and can demonstrate customer satisfaction skills
- Meets with training cadre on a regular basis to support training efforts
- Observes service behaviors of employees and provides feedback to individuals and/or managers
- Train new team members on Process and Sales Skills
- Responded to customer requests for products, services and company information & train staff on similar grounds
- Proactively managed client correspondence and recorded all tracking and communications
- Identified client needs, built relationships and overcame objections to drive sales
- Created and executed reorganization plan, training and development programs and implemented process improvements
- Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
Sales Training Manager
RP Autostyles
Dehradun
10.2019 - 08.2021
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate
- Aligns current training and development programs to effectively impact key business indicators
- Establishes guidelines so employees understand expectations and parameters
- Develops specific training to improve service and sales performance
- Drives brand values and philosophy in all training and development activities
- Incorporates customer satisfaction as a component of departmental meetings with a focus on continuous improvement
- Managing Sales trainings on client Interaction and building long term relationships
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Responsible for managing day to day trainings on upskilling Sales Managers with changes in products, campaigns and policies.
Asst. Manager
Tech Mahindra Business Services
Mumbai
02.2014 - 12.2017
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships
- Devised and implemented product strategies for filling market gaps and driving consistent sales
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Achieved sales goals by promoting product and services and enrolling clients by explaining programs and services to interested individuals
- Educated senior staff on product usage and maintenance
- Drove business development through proactive networking and relationship-building strengths
- Efficiently solved complex problems that impacted management
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Increased revenue by acquiring new customers and determining needs to offer relevant products
- Proactively managed client correspondence and recorded all tracking and communications
- Identified client needs, built relationships and overcame objections to drive sales.
Management Trainee
Genpact
Jaipur
03.2009 - 12.2013
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Produced regular Productivity and Achieved targets reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Drove remarkable revitalizations of Training and Development to operations to bring about exceptional results
- Achieved substantial growth by using market expertise and business knowledge to make proactive decisions
- Boosted team productivity and efficiency by leveraging top-notch performance and learning abilities
- Forecasted business needs and scheduled employees to meet expected demands
- Networked and built strong presence with peers to facilitate training and learning programs Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Regulated service delivery to keep operations efficient and in line with budget requirements
- Responded to customer concerns swiftly to maintain satisfaction
- Planned and implemented team projects to accomplish objectives
- Explained services and products to customers in friendly and engaging way
- Resolved escalated concerns using professionalism and understanding of all facets of issue
- Assisted established management staff with operational oversight, business development and process improvement strategies
- Shouldered management responsibilities during absence of manager
- Aligned team actions with company policies and industry standards
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
Education
Bachelor of Arts - Sociology, English Literature And Economics
Rajasthan University
05.2003 - 06.2006
MBA - Operations Management
IIM, Distant Learning, Central Academy
Kolkata 01.2012 - 01.2013
Skills
Voice Training
undefinedTimeline
Manager (Sales), Sales Trainer
Byjus Future School
10.2021 - Current
Sales Training Manager
RP Autostyles
10.2019 - 08.2021
Asst. Manager
Tech Mahindra Business Services
02.2014 - 12.2017
MBA - Operations Management
IIM, Distant Learning, Central Academy
01.2012 - 01.2013
Management Trainee
Genpact
03.2009 - 12.2013
Bachelor of Arts - Sociology, English Literature And Economics
Rajasthan University
05.2003 - 06.2006
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