Maitry Kumar

Health & Safety

• Managed day-to-day workplace operations, office supplies, equipment, and access control systems.
• Ensured the smooth functioning of facilities and the timely resolution of operational issues.
• Coordinated with building management and service providers for maintenance, housekeeping, and security.
• Conducted regular workplace inspections, and handled office moves and space reconfigurations.
• Managed support staff and vendor coordination for uninterrupted operations.
• Processed invoices, expense reports, petty cash, and credit card.
• Managing Pan-India office facility operations using centralized facility, vendor, pantry, inventory, AMC management tools, and mail room.
• I followed up with Finance for vendor payments, and I maintained records and documentation.
• Assisted in budget tracking, provision, and MIS reporting.
• Managed end-to-end travel arrangements for in-house and outstation employees.
• Supported HR during employee onboarding and exit processes.
• Coordinated meetings, appointments, and office events.
• Ensured compliance with health and safety norms, and coordinated emergency procedures.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Managed workplace community experience by coordinating day-to-day office operations, facilities, and service vendors.
• Acted as a single point of contact for employees and stakeholders, ensuring smooth service delivery and issue resolution.
• Supported employee engagement initiatives and workplace communications.
• Monitored vendor performance, SLAs, and prepared operational reports.

• Managed guest relations, including VIP handling, and service recovery to ensure high guest satisfaction.
• Supervised group check-ins, check-outs, and overall front office operations.
• Handled guest complaints and escalations efficiently and professionally.
• Oversaw room blocking, room inventory management, and availability planning.
• Conducted night audits, and prepared daily MIS and operational reports.
• Managed staff rosters and shift coordination for smooth 24/7 operations.
• Supported planning and forecasting to optimize occupancy and operational efficiency.