Maitryee Deka
Project Analyst
Gurugram
Summary
Results-driven professional with 20 years of experience in leading high-performance operations, driving sales growth, and delivering complex projects across diverse industries. Adept at optimizing business processes, managing cross-functional teams, and implementing strategic initiatives that enhance productivity and profitability.
Overview
20
20
years of professional experience
Work History
Project Analyst
American Express India Private Limited
Gurugram
05.2022 - Current
- Developed innovative solutions to complex problems, resulting in increased overall project effectiveness.
- Leading various Anti Money Laundering projects, performed Gap Analysis and Remediation. Created controls for Asia Pacific Markets markets to align with Compliance Goals of the Organisation.
- Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines.
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Worked in Project for Change Management, Process Improvement, Operational Excellence, Drive to Digital, Payment Optimization
- Experience in Partner Management. Worked as Onboarding Third Party Relationship Manager (TRM) for Vendors offering Payment solutions. Handled Third Party Lifecycle Management (TLM). Worked with Privacy Risk team to complete Privacy Risk Assessment for vendors
Team Leader Operations
American Express India Pvt Ltd
08.2013 - 05.2022
- Proven People Management skills and capability to handle big teams while maintaining the Key Responsibility Areas.
- Deliver effective coaching and feedback and timely monitoring of metrics.
- Continuous focus on Colleagues development.
- Facilitated on-time delivery of Business requirements while ensuring Customer Satisfaction. Quality performance delivered by continuous monitoring and audits.
- Focus on reducing Operational Risk and protecting Customer Privacy.
- Conducted thorough market analysis to identify opportunities for business growth by working on Process Improvement ideas.
- Collaborated with several Stakeholders from various departments to develop strategic plans that resulted in increased customer satisfaction levels related to delivery of resolution for our customers.
Team Leader, Sales Operations
Quattro Global Services
Gurugram
09.2012 - 08.2013
- Mentored Technical Sales Leaders, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
Team Leader, Customer Service
Convergys India Pvt Ltd
Gurugram
09.2005 - 09.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
CAPM Course Completed - Project Management
Project Management Institue
New Delhi12.2023
Bachelor Of Arts - Political Science
Delhi University
New Delhi04.2005
Skills
Project Management
People Management
Collaboration
Communication
Vendor Management
Sales
Timeline
Project Analyst
American Express India Private Limited
05.2022 - Current
Team Leader Operations
American Express India Pvt Ltd
08.2013 - 05.2022
Team Leader, Sales Operations
Quattro Global Services
09.2012 - 08.2013
Team Leader, Customer Service
Convergys India Pvt Ltd
09.2005 - 09.2012
CAPM Course Completed - Project Management
Project Management Institue
Bachelor Of Arts - Political Science
Delhi University
Similar Profiles
Kartik AroraKartik Arora
Data Privacy Analyst (Band 30) at American Express India Private LimitedData Privacy Analyst (Band 30) at American Express India Private Limited
Natasha LyallNatasha Lyall
Senior Customer Service Analyst at American Express (India) Private LimitedSenior Customer Service Analyst at American Express (India) Private Limited
Roohi VarmaRoohi Varma
Professional Reconciliation Analyst at American Express India Private LimitedProfessional Reconciliation Analyst at American Express India Private Limited
KHUSHBOO SHARMAKHUSHBOO SHARMA
Procurement Practice Analyst at Accenture Solutions Pvt. Ltd.Procurement Practice Analyst at Accenture Solutions Pvt. Ltd.
Shibani KapoorShibani Kapoor
Senior Consultant at Ernst & Young LLPSenior Consultant at Ernst & Young LLP