Dynamics 2009 & 2012
Summary
Proactive senior analyst with 9+ years order processing and change management experience in IT and electronics companies. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Analyst
Black Box Networking Services
10.2020 - Current
- I oversee a team of sales support professionals responsible for processing orders in SAP, ensuring timely and accurate order fulfillment.
- Providing guidance and training to team members, monitor performance metrics, and identify areas for improvement
- Collaborating with other departments to resolve issues and optimize processes, ensuring seamless order processing and customer satisfaction.
- Identified and resolved problems through root cause analysis and research.
- I also review and update our standard operating procedures to ensure they are current, efficient, and aligned with company policies and best practices, ensuring consistency and accuracy in our order processing operations.
- I am responsible for training new hires on the SAP order processing system, providing them with hands-on guidance and support to ensure a smooth transition.
- Performing quality Check of newly created orders in tracking system.
- Ensuring smooth month end closure activities.
- Optimized core processes to improve business performance and operational agility.
Associate-II
MSI Surfaces Pvt. Ltd.
08.2019 - 11.2020
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Supported the complete process of O2C, i.e., PO creation, order management, change order management, RMA, Replacements, and Invoicing
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Created sales orders from purchase orders and quotes
- Supported in change management requested by the customer
- Defining the requirements of all the milestones for the project and coordinating with the cross-functional teams for the successful completion of the project
- Setting up bidding bid out the project to the 3PL team and ensure the project is executed before or deadline. Verifying and processing invoices
Customer Support Officer-II
Converge Electronics Trading Ind Pvt Ltd
Bangalore, Karnataka
01.2018 - 07.2019
- Created sales orders from purchase orders or quotes
- Supported in change management requested by the customer
- Worked on project work orders and service agreements
- Resolved pre-ship and post-ship order-related issues
- Participated in weekly calls for the action plan and upcoming projects along with process challenges
- Assigned project pickup and delivery to the transportation team
- Supported the Inside sales department for the AVR report (Asset Value & Recovery)
- Generated weekly and monthly reports for all the customers and Environmental score card reports and send it actress to the respective project managers
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
ASSOCIATE
Concentrix Daksh Services Ind Pvt. Ltd
05.2015 - 01.2018
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Handled order booking commit cases and resolved priority cases (High Dollar orders)
- Supported in providing shipping documents to the customer
- Created RMA and Replacement orders in Oracle for customers
Education
MBA - Finance And Marketing
2011
Skills
- Technical understanding
- Client management
- Analytics program experience
- Knowledge of business operations
- Performance monitoring
- Report Preparation
- Critical thinking
- Information gathering
- Business Development
- Needs assessments
- Competitive analysis
- Operations analysis
Accomplishments
- Led the team and managed operational activities during migration and post migration of SAP S4/Hana SD.
- Validated the migrated data within the SAP system to ensure accuracy and completeness.
- Performed necessary data reconciliation and cross-checks to verify the integrity of the migrated data.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Analyst - Black Box Networking Services
10.2020 - Current
Associate-II - MSI Surfaces Pvt. Ltd.
08.2019 - 11.2020
Customer Support Officer-II - Converge Electronics Trading Ind Pvt Ltd
01.2018 - 07.2019
ASSOCIATE - Concentrix Daksh Services Ind Pvt. Ltd
05.2015 - 01.2018
Master of Business Administration - MBA, Finance And Marketing
Software
Oracle 11i & r12
SAP S/4HANA SD
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