Maj Gen KP KUMAR
Indian Army veteran with 16 years experience in Army Combat communications and 20 years as Government(DGQA) Military Electronic Systems Quality Assurance in Leading roles.
Bengaluru,KA
Summary
Seeking Leadership Role as Regional Workplace Manager at Bengaluru, India
A competent professional, Indian Army Commissioned Officer (Major General, KARGIL war Veteran) with over 16 years of comprehensive experience in the Indian Army Technical branch of Combat Communications (Army Corps of Signals) and 20 years experience in Military Electronic Systems Quality Assurance (DGQA); rendered higher leadership roles and demonstrated ability to sustain and motivate personnel under varied conditions to achieve outstanding results and maintain professional and ethical high standards.
Quality control professional experienced in developing organization's quality strategy, procedures, and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.
Overview
31
31
years of professional experience
Work History
Headed Controllerate of Quality Assurance (Electronics)
Bengaluru
11.2019 - 1 2024
- Conducted evaluation testing of new electronic systems to be inducted into the Indian Army
- Responsible for vendor evaluation and registrations, quality acceptance testing, quality audits, maintenance of NABL accreditation of military laboratories, overall security and vigilance, and budgeting of the establishment.
- Oversaw regulatory compliance initiatives, maintaining up-to-date knowledge on relevant industry guidelines and requirements.
- Reduced production defects by identifying root causes and implementing corrective actions.
- Enhanced product quality by implementing comprehensive quality assurance processes and procedures.
- Drafted internal QA policies on factors such as design controls, product realization activities, validation techniques and more.
- Designed test plans and strategies for thorough validation of product functionalities before release.
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
- Collaborated with cross-functional teams to establish quality metrics for product performance evaluation.
- Established and oversaw company-wide Quality Management System (QMS), maintaining compliance with [Area of certification] and enhancing internal outcomes.
- Established robust communication channels between QA, development, and management teams for timely issue resolution.
- Developed and executed successful quality audits for continuous process improvement and risk mitigation.
- Streamlined quality assurance documentation, ensuring accuracy and compliance with industry standards.
- Led a team of QA professionals, fostering a culture of continuous improvement and excellence.
- Managed vendor relationships to ensure adherence to quality standards in outsourced projects.
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Coordinated product releases by collaborating closely with project managers to meet deadlines without compromising on quality standards.
- Improved customer satisfaction ratings by addressing reported issues promptly and effectively.
- Determined quality department standards, practices, and procedures.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Optimized test coverage through effective prioritization based on project scope, complexity, and timelines.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Reported production malfunctions to managers and production supervisors.
- Monitored staff organization and suggested improvements to daily functionality.
- Oversaw QA operational activities such as sampling, inspection and line monitoring, verifying compliance with prescribed fault rates and tolerance goals.
- Achieved cost reduction through efficient resource allocation and optimization of QA processes.
- Implemented new quality assurance and customer service standards.
Performed Technical Staff Duties as DDGQA
HQ DGQA
01.2016 - 01.2019
- Dealt with higher HQs like Army HQ, MoD, and Integrated Defence Staff
- Handled quality and procurement matters of military radars and missile systems for the Indian Army.
- Designed robust improvements to [Area] by applying technical knowledge and incorporating changes from senior staff.
- Collaborated with cross-functional teams to successfully deliver large-scale projects with multiple stakeholders.
- Enhanced team collaboration by streamlining communication channels and fostering a positive work environment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Headed Senior QA Estt
Secunderbad
01.2011 - 01.2016
- Managed QA acceptance activities of electronic systems from DPSUs (BEL, etc.), PSUs (ECIL, etc.), and private industry.
- Ensured timely product releases, coordinating efficient QA processes across teams.
- Supported successful product launches by ensuring all deliverables met strict quality standards before deployment.
- Spearheaded efforts to maintain ISO certification through strict adherence to established QA protocols and guidelines.
- Improved system performance with meticulous stress and load testing.
- Optimized test coverage by creating comprehensive test plans and cases based on business requirements.
- Contributed to continuous improvement initiatives by conducting regular QA process audits and recommending enhancements.
- Conducted usability tests to identify areas for improvement in user experience and interface design.
- Addressed non-conformance issues, pausing production to correct errors.
Managed QA activities of complex Military Electronics & Electronic Warfare Systems
Controllerate of QA(Electronic Warfare)/DGQA
08.2004 - 06.2007
- Worked as a team leader in managing QA activities of complex military electronics and electronic warfare systems.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Stints as Commissioned Officer in Army units
Indian Army Technical Corps of Signals
01.1988 - 08.2004
- Honed abilities in identifying potential, deconstructing complex situations, and streamlining solutions leading to increased operational efficiency and success.
- Mentored junior officers to develop leadership skills, fostering a culture of continuous improvement within the organization.
- Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
- Delivered detailed briefings to senior leaders on mission objectives, status updates, and critical issues requiring attention.
- Developed comprehensive training programs for subordinates, resulting in improved skill sets and job performance.
- Improved overall unit efficiency by streamlining processes and procedures for daily tasks and operations as Adjutant with just 2 years of service.
- Evaluated subordinate performance fairly and accurately, providing constructive feedback for professional growth opportunities.
- Resolved conflicts efficiently by applying appropriate mediation techniques when addressing personnel disputes or disagreements.
- Handled administrative requirements, maintained records and submitted operational reports.
- Led teams in developing strategic plans to meet operational objectives.
- Created contingency plans to address unexpected tactical scenarios.
- Executed tactical operations with accuracy and control.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Directed tactical operations in complex and challenging environments in Field and operations in Kargil war actively as Company Commander(Major).
- Directed tactical operations in complex and challenging environments.
- Coordinated activities of subordinate personnel to support mission success.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
Actively involved in Counter Insurgency operations in J&K
01.1997 - 01.1999
- Handled a team of about 100 men under extreme stress and in dangerous/risky conditions
- Fought in the KARGIL WAR as a company commander.
Education
Higher Quality Management Course - Higher Quality Assurance Management Course
Defence Institute of Quality Assurance
Bengaluru, India 04.2001 -
Junior Commanders Course - Army Tactical Commanders Training
Army War College
Mhow, Madya Pradesh 04.2001 -
Graduate Entry Equipment Orientation Course-18 - Military Tactical Communications
Military College of Telecommunication Engineeering
Mhow, Madya Pradesh, India 04.2001 -
Army Officers Commission Training - Military Tactical Leadership
Indian Military Academy
Dehradun, India 04.2001 -
Master of Science - Physics
University of Hyderabad
Hyderabad, India 04.2001 -
Bachelor of Science - Physics(Main), Maths, Chemistry
AP Residential Degree College, Andhra University
Nagarjuna Sagar 04.2001 -
Skills
Can work under stress and strain Fought Kargil war
Can adapt to multi-Lingual/Cultural/Racial environments
Can take team along and motivate them to achieve objectives
Can work in English, Hindi and Telugu languages
Facilities administration/Management
Security and Vigilance
Budgeting and Forecasting
General Administration
Human Resource Management
Training and Development
Technical Administration
Inventory Management
Logistics and Transport Management
Strategic Planning
Management of Quality Assurance (QA) Projects of Military Electronic Systems
ISO standards knowledge
Auditing Expertise
Quality Management
Customer Focus
Product Testing
Corrective Action Planning
Quality assurance methodologies
Multitasking
Excellent Communication
Defect Identification
Self Motivation
Employee Supervision
Relationship Building
Staff Supervision
Performance monitoring
Professionalism
Written Communication
Interpersonal Communication
Experiencehighlights
- Highly result-oriented, motivated and dynamic manager of change with a flair for conceptualizing, developing, and implementing innovative practices for organisational improvement.
- Extensive experience in Human Resource Management and Development. Developed training modules including Functional and Leadership Development training / mentoring programs.
- Proactive and team oriented with proven acumen to lead and manage diverse and large teams under stressful (war/war like) situations.
- Effective communicator with exceptional presentation skills.
Executiveattributes
- Out of box thinker with expertise in planning and executing strategy akin to business operations.
- Exposed to diverse cultures and capable of excelling in multicultural environment.
- Promoted a culture of informed decision making, ensured that sub-units for specific responsibilities were planned, structured, and focused; motivated and coached talent to achieve objectives.
- Known for enthusiasm, persistence, follow-through, and fostering collaborative relationship to resolve challenges and concerns.
- Adventure enthusiast, did Hang-gliding and Sky-Diving courses.
Careerrecord
Commissioned in the Corps of Signals (Telecommunications Wing) of the Indian Army since December 1988 -2004 and held leadership roles in DGQA 2004-2024 rising to the rank of Maj Gen.
Significantcontributions
- 1997-2000 (Major). Served under Extreme stress and strain in Counter Insurgency operations in Jammu & Kashmir. Lead team of 150 men in KARGIL WAR in during May-July 99 successfully.
- 2019 -2024 (Brigadier/Major General). Headed the Controllerate of Quality Assurance ( Electronics) of about 500 employees conduction Evaluation testing of new electronic systems to be inducted in to the Indian Army. Also includes responsibilities like Vendor evaluation and registrations, Quality Acceptance testing , Quality audits, maintenance of NABL accreditation of military laboratories, over all security and vigilance and budgeting of the Establishment. Retired as Maj Gen in Jan 2024.
- 2011 -2016 (Brigadier). Headed the Directorate of Quality Assurance Wing (Radars and Systems) as Staff officer Deputy DGQA at HQs, DGQA at New Delhi interacting with ARMY HQs, MoD on all Quality and Procurement matters of Military radars and Missile systems for the Indian Army.
- 2011 -2016 (Colonel). Heading a Senior Quality Assurance Establishment (Electronics) as SENIOR QUALITY ASSRANCE OFFICER dealing with Electronics Equipment Quality Assurance and responsible for Administration of Officers/Staff, stores and government funds allotted to the Establishment.
- 2004- 2008 (Lieutenant Colonel). Lead Quality Assurance (QA) teams dealing with Electronic, Communications and Electronic Warfare systems being supplied to the Indian Army. Independently designed QA plans and QA Test Schedules for complex and critical warlike systems. Successfully executed QA projects worth hundreds of crores.
- 2002-04 (Major). As a staff officer in General Staff (GS) Branch of a Corps HQs, lead an automation team in Installation, Management and Maintenance & Administration of LAN of a Corps HQs comprising over 150 work stations linking four distant HQs Networks on WAN.
- 2000-02 (Major). As officer in charge of a training company of 250 trainees, conducted and coordinated their technical training, administration, discipline and welfare at Signals Training Centre, Goa.
- 1988-97 (Lieutenant to Major). As Officer Commanding Technical communications and Administrative teams, managed communications and administrative responsibilities in varied geographical locations like Mountains in J&K, Deserts in Rajasthan and plains of Punjab.
- 17 December 1988. Earned the President’s Commission as Lieutenant after being selected in Services Selection Board’s multifaceted tests which include Physical Efficiency Tests, Personal Interviews, Outdoor Group task Tests, Psychological Assessment Tests and strenuous Combat/Military Training at Indian Military Academy, Dehradun.
Academiccredentials
- PG Diploma in HRM-Symbiosis Centre for Distance Learning (SCDL),Pune.
- M. Sc. (Physics) from University of Hyderabad, Gachibowli, Hyderabad: 1985-87.
- B. Sc. (physics) from Andhra University: 1982-85.
- Computer savvy with proficiency in MS Office, Power Point presentation, internet.
Militarycourses
- Junior Management Course. Young Officers Course at Military College of Telecommunications Engineering, MCTE, Mhow. (1989-90 : 6 months ).
- Technical Orientation Course. Graduate Entry Equipment Orientation Course at MCTE (1991-92 : 11 months).
- Electronic Warfare (EW) Course. Specialist course in EW at MCTE ( 1995 : 3 Months).
- Middle Management Course. Company Commanders (Technical Communications) course ( 1997 :3 months) at MCTE.
- Middle Management Course. Junior Commanders course at College of Combat, Mhow( Combat/Tactics)( 1998 : 3 Months).
- Automated Data Processing(Systems Analysis & Programming)-ADP(SAP) : Automation course ( 1998: 2 months).
- Process Audit course at Defence Institute of Quality Assurance (DIQA), Bangalore.(2007 : One week).
- Lead Auditors Course at Defence Institute of Quality Assurance (DIQA), Bangalore.(2008 : One week).
- Training of the Trainers course at Defence Institute of Quality Assurance (DIQA), Bangalore.(2011 : One week)
Timeneededtojoin
One month
Additional Competencies
Extensive interfacing with government agencies, statutory authorities, and outside agencies for smooth operations., Liaising with Civil Administration, Police, Media, and Government agencies for smooth conduct of critical events., Governing and supervising security/vigilance, maintenance and upkeep of organizational assets like office premises, guesthouses, staff canteens, vehicles, fire fighting, and estate management., Planning, coordinating, and organising procurement of Equipment from Open Source through Open Tendering., Developing Annual Plans and Budget for Logistics Operations; establishing Standard Operating Procedures for all CFAs; preparing and implementing budgets., Spearheading the entire gamut of Human Resource Administration activities including manpower planning, orientation, training, career development, and grievance handling., Planning deployment of manpower as per skills and requirements, ensuring adherence to all norms., Creating and sustaining an environment that fosters development opportunities and motivates high performance through effective management and career development., Identifying training needs and conducting training programmes for Engineering Support., Customising training programmes based on training need analysis to enhance manpower skills and efficiency., Delivering training on management of facilities, stores, transport, logistics, and engineering support planning., Planning and executing organisational policies, directives, and guidelines (Standard Operating Procedures)., Sustaining direct control and financial accounting of all funds., Managing discipline and legal cases of all category employees in the organisation., Team Leader of QA of complex Military Electronic Systems., More than nine years experience in Military electronics QA administration., Can independently designed QA plans and implemented the same., Presently heading a QA Establishment of DGQA.
Personal Information
Date of Birth: 01/04/1965
Languages
Telugu
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Headed Controllerate of Quality Assurance (Electronics)
Bengaluru
11.2019 - 1 2024
Performed Technical Staff Duties as DDGQA
HQ DGQA
01.2016 - 01.2019
Headed Senior QA Estt
Secunderbad
01.2011 - 01.2016
Managed QA activities of complex Military Electronics & Electronic Warfare Systems
Controllerate of QA(Electronic Warfare)/DGQA
08.2004 - 06.2007
Higher Quality Management Course - Higher Quality Assurance Management Course
Defence Institute of Quality Assurance
04.2001 -
Junior Commanders Course - Army Tactical Commanders Training
Army War College
04.2001 -
Graduate Entry Equipment Orientation Course-18 - Military Tactical Communications
Military College of Telecommunication Engineeering
04.2001 -
Army Officers Commission Training - Military Tactical Leadership
Indian Military Academy
04.2001 -
Master of Science - Physics
University of Hyderabad
04.2001 -
Bachelor of Science - Physics(Main), Maths, Chemistry
AP Residential Degree College, Andhra University
04.2001 -
Actively involved in Counter Insurgency operations in J&K
01.1997 - 01.1999
Stints as Commissioned Officer in Army units
Indian Army Technical Corps of Signals
01.1988 - 08.2004