Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Majid Fayaz

Majid Fayaz

Audit & Governance
Srinagar,Jammu And Kashmir

Summary

Customer-focused professional with 7+ years of expertise in business operations with a demonstrated ability to facilitate Customer Ops. Highly skilled in streamlining operations and improving through continuous process improvement and cross-functional collaboration.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Deputy Manger- Audit & Governance

Reliance Jio Infocomm Limited
Srinagar, Jammu And Kashmir
05.2018 - Current
  • Running dashboards to identify compliance gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Generated and reviewed audit reports for submission to executive management and advised on audit recommendations and internal controls
  • Performing Root Cause Analysis on non compliance items
  • Oversaw day-to-day business operations by fostering deep professional relationships with cross functional teams
  • Fetching sales reports from SAP and sharing analysis with Operations team
  • Conducting governance meetings with Sales and Ops team for implementation of operational strategies to drive productivity and customer satisfaction of all retail stores
  • Monitoring daily cash transactions at retail stores and ensuring proper billing procedures are being followed by store team

Senior Analyst

Oracle
Bangalore, Karnataka
10.2016 - 05.2018
  • Working as lead liaison between Sales and Order Management team to ensure smooth customer operations
  • Primary POC for subject matter and overall process related issues
  • Validating and executing license assignment requests in Q and validating all aspects for drafting assignment documents
  • Responsible for training and certifying new joiners in team
  • Drafting non- standard assignment documents
  • Schedule meetings to disseminate important updates to team
  • Conducting quality audits and sharing analysis with team to support customer requirements

Sales Associate

Convergys
Bangalore, Karnataka
05.2014 - 03.2016
  • Responsible for effective consultative selling
  • Maintain knowledge base for 4 Ps (Products, Pricing, Promotions, Procedures) through management communications, client focus groups, and skill based training
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Floor support for sales and customer service, and identifying and bridging of knowledge gaps across different teams
  • Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Assessed new joiners needs to develop effective training plans
  • Conduct team huddles to discuss strengths and weaknesses and provide tips for effective customer service and sales

Education

BBA -

Kashmir University
Srinagar
01.2006 - 02.2009

Skills

    Business Operations

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Software

SAP

CRM

Zoom data

Certification

Jio Certified Project Manager (JCPM)

Timeline

Jio Certified Project Manager (JCPM)

11-2021

Deputy Manger- Audit & Governance

Reliance Jio Infocomm Limited
05.2018 - Current

Senior Analyst

Oracle
10.2016 - 05.2018

Sales Associate

Convergys
05.2014 - 03.2016

BBA -

Kashmir University
01.2006 - 02.2009

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Majid FayazAudit & Governance