SAP
Majid Fayaz
Audit & Governance
Srinagar,Jammu And Kashmir
Summary
Customer-focused professional with 7+ years of expertise in business operations with a demonstrated ability to facilitate Customer Ops. Highly skilled in streamlining operations and improving through continuous process improvement and cross-functional collaboration.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Deputy Manger- Audit & Governance
Reliance Jio Infocomm Limited
Srinagar, Jammu And Kashmir
05.2018 - Current
- Running dashboards to identify compliance gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Generated and reviewed audit reports for submission to executive management and advised on audit recommendations and internal controls
- Performing Root Cause Analysis on non compliance items
- Oversaw day-to-day business operations by fostering deep professional relationships with cross functional teams
- Fetching sales reports from SAP and sharing analysis with Operations team
- Conducting governance meetings with Sales and Ops team for implementation of operational strategies to drive productivity and customer satisfaction of all retail stores
- Monitoring daily cash transactions at retail stores and ensuring proper billing procedures are being followed by store team
Senior Analyst
Oracle
Bangalore, Karnataka
10.2016 - 05.2018
- Working as lead liaison between Sales and Order Management team to ensure smooth customer operations
- Primary POC for subject matter and overall process related issues
- Validating and executing license assignment requests in Q and validating all aspects for drafting assignment documents
- Responsible for training and certifying new joiners in team
- Drafting non- standard assignment documents
- Schedule meetings to disseminate important updates to team
- Conducting quality audits and sharing analysis with team to support customer requirements
Sales Associate
Convergys
Bangalore, Karnataka
05.2014 - 03.2016
- Responsible for effective consultative selling
- Maintain knowledge base for 4 Ps (Products, Pricing, Promotions, Procedures) through management communications, client focus groups, and skill based training
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Floor support for sales and customer service, and identifying and bridging of knowledge gaps across different teams
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Increased efficiency and team productivity by promoting operational best practices.
- Assessed new joiners needs to develop effective training plans
- Conduct team huddles to discuss strengths and weaknesses and provide tips for effective customer service and sales
Education
BBA -
Kashmir University
Srinagar 01.2006 - 02.2009
Skills
Business Operations
Fraud & Risk Mitigation
Customer service-focused
Team leadership
Detail oriented
Training development
Stakeholder communication
Software
CRM
Zoom data
Certification
Jio Certified Project Manager (JCPM)
Timeline
Jio Certified Project Manager (JCPM)
11-2021
Deputy Manger- Audit & Governance
Reliance Jio Infocomm Limited
05.2018 - Current
Senior Analyst
Oracle
10.2016 - 05.2018
Sales Associate
Convergys
05.2014 - 03.2016
BBA -
Kashmir University
01.2006 - 02.2009