Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
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Majid M. Qureshi

Majid M. Qureshi

Mira Road, Thane

Summary

Seasoned Partner at TravelDesk with a proven track record in Operations Management and Business Development, previously enhancing Wipro Ltd's customer service excellence. Expert in client and vendor relations, adept at financial oversight and social media campaigns. Achieved swift industry recognition, maintaining a portfolio of 21 active corporate clients. Demonstrates creativity and adaptability, ensuring significant client accolades for outstanding service.

Overview

21
21
years of professional experience

Work History

Partner/Director

TravelDesk
Mumbai
04.2011 - Current
  • Working as an active partner at TravelDesk; a Corporate Travel Solutions Company.
  • Managing day-to-day activities at TravelDesk.
  • Executing strategies for Social Media campaigns.
  • Business Development; generate new income streams by expanding client base.
  • Client & Vendor Management.
  • Overseeing Accounts & Finance.
  • Enhanced client engagement & retention through regular meetings.
  • Conducted regular activities to enhance team morale at TravelDesk.
  • Achieved significant recognition in the travel industry swiftly.
  • Maintained excellent relationships with clients and vendors.
  • 21 active corporate clients in our portfolio.
  • Received client accolades for outstanding service.

Assistant Manager

Wipro Ltd.
Mumbai
12.2009 - 04.2011
  • I have worked as an Assistant Manager for the Singapore Airlines (SIA) process at WIPRO Ltd.
  • Secured position through successful IJP clearance in December 2009.
  • Served as Team Leader starting August 2007.
  • Supervised an average team size of 18 agents since August 2007.
  • Executed all operational actions and ensured seamless coordination for Singapore Airlines' UK operations.
  • Streamlined and optimized process functions through client collaboration.
  • Suggested strategies to Clients for enhancing Customer Service.
  • Conducted operations in accordance with set guidelines from both clients and company.
  • Encouraged team members to excel in calls, emails, and off-call tasks.
  • Focused efforts on supporting underperforming team members through coaching and mentorship.
  • Ensured timely appreciation for outstanding performance.
  • Administer process communications by managing floor activities for both voice and non-voice functions such as Emails, Delays, and Queue handling.
  • Ensured adherence to Compliance and Integrity guidelines.
  • Upheld high standards of conduct and ethics consistently.
  • Maintained performance records for entire floor.
  • Ensured a comfortable work environment through open management practices.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Senior Customer Care Associate

Wipro Ltd.
Mumbai
05.2006 - 12.2009
  • Served as Online Customer Support Executive for Delta Airlines
  • Responsibilities included: Drafting email replies to customer/passenger queries via email real time
  • Draft standard replies to be sent to customers for specific situations
  • Email draft preparation for Irregular Operations (IROP) like flights delays, cancellations, baggage related queries & complaints in addition to the other general email queries
  • Handling customer queries regarding baggage, flight information, re-issue of tickets, pet reservations and charges, bonus miles, revenue and award reservations and various promotional offers
  • Posting of International and Domestic miles flown Delta and Partner Airlines
  • Helping customers print their boarding pass, transferring miles, changing of name and address on the Skymiles Account
  • Handling PIN related requests of members

Customer Care Executive

Wipro Ltd.
Mumbai
05.2004 - 05.2006
  • Creating Sky Miles Account for passengers frequently flying with Delta Airlines
  • Handling inquiries regarding general flight information about Delta Airlines and its partners
  • Booking and Ticketing revenue and award reservations
  • Handling Promotions Calls and making reservations for passengers with various promotional offers of Delta & other Airlines

Education

IATA Consultant -

03.2010

IATA Foundation -

03.2008

Bachelor of Commerce -

Mumbai University
Mumbai
03.2002

Higher Secondary Certificate -

Mumbai Board
Mumbai
03.1999

Secondary School Certificate -

Mumbai Board
Mumbai
03.1997

Six Sigma Training -

Wipro Ltd.

Skills

  • Operations Management
  • Business Development
  • Accounts & Financial Management
  • Business Administrative Management
  • Client and Vendor Management
  • Travel & Customer Service Industry expertise
  • Professional Letter Drafting & Email Campaign Management
  • Running ads on Social Media platforms
  • Working knowledge of GDS -Amadeus & Galileo
  • Expertise in Visa processing, regulations & Immigration Laws
  • Creativity and adaptability

Accomplishments

  • Have been able to start up TravelDesk, a Corporate Travel Solutions company along with my partner & scale it to a 8 figure profitable business
  • Of all the rewards & recognitions received at Wipro Ltd, below are some of the most prominent of my accomplishments that I am proud of:
  • 1. Mentored subordinates to assume additional responsibilities and excel in their roles, resulting in many advancing in the corporate hierarchy
  • 2. Was part of the X-Serve Project at Wipro Ltd. for Standardization of Calibration within the process.
  • 3. Have been instrumental in demonstrating our desire and ability to acquire more business from Singapore Airlines for which I was a part of the team from Wipro Ltd. that was invited to Australia to discuss the opportunity. We managed to procure the Flight Delay Handling process for Wipro Ltd. which eventually increased revenue for Wipro Ltd & improved efficiency for Singapore Airlines.
  • 4. Excellence Certificate awarded by the Vice President of Singapore Airlines Ltd. for outstanding handling of Irregular Operations during the 2010 ash cloud crisis.

Personal Information

  • Date of Birth: 16/07/1980
  • Gender: Male
  • Marital Status: Married

Languages

Hindi
First Language
English
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1

Timeline

Partner/Director

TravelDesk
04.2011 - Current

Assistant Manager

Wipro Ltd.
12.2009 - 04.2011

Senior Customer Care Associate

Wipro Ltd.
05.2006 - 12.2009

Customer Care Executive

Wipro Ltd.
05.2004 - 05.2006

IATA Consultant -

IATA Foundation -

Bachelor of Commerce -

Mumbai University

Higher Secondary Certificate -

Mumbai Board

Secondary School Certificate -

Mumbai Board

Six Sigma Training -

Wipro Ltd.
Majid M. Qureshi