Majid Hasnain Khan. S
Mysore
Summary
Offering blend of organization and interpersonal skills, ready to learn and develop in fast-paced setting. Brings ability to quickly grasp program management concepts and applies project coordination and stakeholder engagement effectively. Ready to use and develop skills with team collaboration in a customer- centric role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Program Advisor
University Of The People
08.2023 - 11.2024
- Championed change management strategies within the organization, leading initiatives that fostered adaptability in response to evolving requirements.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined communication between departments, improving response times to customer inquiries.
- Optimized knowledge base for easier access to information, improving customer self-service options.
- Collaborated with product development team to report and address recurrent product issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Data Entry Operator
Minority Welfare dept.- Govt. of Karnataka
08.2021 - 12.2022
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Corrected data entry errors to prevent duplication or data degradation.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
- Demonstrated adaptability by learning new software programs quickly and effectively using them for assigned tasks.
- Managed multiple concurrent projects, consistently delivering high-quality work despite competing priorities.
- Collaborated with team members to complete large-scale data entry projects within tight deadlines.
Customer Support Executive
Aspiring Solutions
03.2018 - 06.2020
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Streamlined communication between departments, improving response times to customer inquiries.
- Optimized knowledge base for easier access to information, improving customer self-service options.
- Achieved high customer service ratings consistently by maintaining deep understanding of product offerings.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelors of Commerce - Commerce
St. Philomenna's Autonomous College
Mysore12.2021
Skills
- Customer Support Abilities
- Proficient in Microsoft office
- Ethics and integrity
- Issue investigation
- Customer relationship management
- Documentation and reporting
- Computer proficiency
- Conflict resolution
- Call center operations
- Technical support
Languages
English
Intermediate
B1
Hindi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Accomplishments
- Have participated in Indian Junior Players' League IJPL
- Played Under- 16, Under- 19 and Under- 23 Matches for Mysore Zone Cricket Academy
- Was awarded with the title "Mr. Karnataka Runway" in 2021
Certification
Soft Skills for Support Agents | IT | Customer Support
Customer Service Training: Dealing with Difficult Customers
Ongoing- Ultimate AWS Certified Cloud PractitionerTimeline
Client Program Advisor
University Of The People
08.2023 - 11.2024
Data Entry Operator
Minority Welfare dept.- Govt. of Karnataka
08.2021 - 12.2022
Customer Support Executive
Aspiring Solutions
03.2018 - 06.2020
Bachelors of Commerce - Commerce
St. Philomenna's Autonomous College
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