Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Marital Status
PERSONAL DETAILS:
DECLARATION
Timeline
Generic

Major Singh

CHAMBA

Summary

IT Support Engineer with expertise in network troubleshooting, technical documentation, and hardware maintenance. Proven ability to manage user accounts and resolve complex IT issues efficiently.

Overview

12
12
years of professional experience

Work History

IT Support Engineer

XEROX
BADDI
12.2020 - Current
  • Provided technical support for hardware and software issues to users.
  • Assisted in troubleshooting network connectivity problems and system errors.
  • Configured user accounts and managed access permissions for various systems.
  • Documented support requests and resolutions in the ticketing system.
  • Collaborated with team members to resolve IT-related inquiries efficiently.
  • Conducted routine maintenance on IT equipment to ensure functionality.
  • Participated in team meetings to discuss ongoing support tasks and improvements.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Created technical documentation for internal use by IT staff members.
  • Developed and maintained user accounts, permissions, and access rights.
  • Maintained inventory records of all hardware components within the organization's network.
  • Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Xerox Machine Operator

Adecco India Pvt. LTD
Baddi
05.2013 - Current
  • Operated high-speed Xerox machines for efficient document production.
  • Maintained equipment by performing routine cleaning and simple repairs.
  • Loaded and organized paper supplies to ensure continuous operation.
  • Monitored output quality to identify and resolve printing issues promptly.
  • Trained new operators on machine functionalities and safety protocols.
  • Assisted in inventory management by tracking paper and toner supplies.
  • Executed daily maintenance checks to uphold operational standards consistently.
  • Maintained records of all copies made, including the number of copies, date, time, and cost per page.
  • Provided training to new staff members on use of the Xerox machine.
  • Inspected each job for errors prior to releasing it from the machine.
  • Analyzed data from usage reports generated by the machines in order to identify potential areas of improvement.
  • Loaded documents into feeder tray correctly to ensure quality copies were produced.
  • Troubleshot technical problems with the machine when necessary.
  • Kept up-to-date on product knowledge related to Xerox machines and accessories offered.
  • Adjusted settings on machine for various paper sizes and weights as required.
  • Scanned documents into computer system according to customer specifications.
  • Collaborated with IT department personnel regarding installation or setup of new devices.
  • Performed regular maintenance tasks such as cleaning paper trays, replacing toner cartridges, lubricating rollers, and clearing paper jams.
  • Operated Xerox machine to copy documents and images accurately and quickly.
  • Processed orders received via email or fax using the Xerox machine's software programs.
  • Ordered replacement parts for defective components within the Xerox machines.
  • Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
  • Enabled printing by loading materials and setting inking mechanisms to complete work orders.
  • Sorted, verified and staged finished work for approval, binding and distribution.
  • Completed reporting on work volumes and outputs, materials used and backlogs.
  • Loaded machines with blank paper, toner, or film.
  • Operated equipment high-volume photocopiers, printers, and folding, and inserting machines to manage many projects per week.

Education

High School Diploma -

Govt.Sr.Sec.School
Mehla

Skills

  • Network troubleshooting
  • Technical documentation
  • Hardware maintenance
  • User account management
  • System error resolution
  • Customer support
  • Inventory control

Languages

Hindi
First Language
English
Beginner
A1
phari
Beginner
A1

Affiliations

Reading books and playing cricket

Listening to music

Marital Status

  • Married

PERSONAL DETAILS:

  • Name : Major Singh
    Father Name : Sh. Dasoul Ram
  • Date of Birth: 09-03-1986
  • Permanent Address: VPO Bandla
  • Teh. Dharwala.
  • Distt. Chamba
  • (H.P.)
  • PIN NO. – 176311

DECLARATION

  • I confirm that the information provided by me is true to the best of my knowledge and belief

Timeline

IT Support Engineer

XEROX
12.2020 - Current

Xerox Machine Operator

Adecco India Pvt. LTD
05.2013 - Current

High School Diploma -

Govt.Sr.Sec.School

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Major Singh