MAKARAND CHAVAN
Cluster Business Development Manager
Mumbai,Maharashtra
Summary
Creative Business Development Manager improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
12
12
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Cluster Business Development Manager
Zipgrid
Mumbai, Maharashtra
12.2021 - Current
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Negotiated, prepared and signed contracts with clients.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Sr Quality Analyst
YDP Global Business Solutions Pvt Ltd
Pune, Maharashtra
12.2020 - 12.2021
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed 45 Outbound calls to identify and resolve issues.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Improved quality processes for increased efficiency and effectiveness.
- Administered 350 internal surveys and tabulated results to increase visibility
Quality Analyst
Datamatics Business Solutions Ltd
Mumbai, MH
01.2015 - 09.2020
- Identify give feedback on agent shortcomings in soft skills and process knowledge.
- Monitored outbound calls made by 15 employees to provide constructive feedback.
- Reviewing Daily performance and Reports of Agents.
- Taking training for new batches regarding quality parameters Certification for New Hire Trainee.
- Performed root cause analysis through Audits and CAPA.
Senior Customer Service Representative
Tech Mahindra Business Services
Mumbai, MH
06.2014 - 12.2014
- Managed high volume of customer service operations, supporting issues related to Billing, technical support, activation & other telecom related issues.
- Answered constant flow of customer calls with up to 50 calls in queue per minute.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
First source Solutions Pvt. LTD
Mumbai, MH
03.2012 - 08.2013
- Handled 40 outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing resources to locate debtors and updated information in system.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on their payment options and arranged installment agreements.
- Negotiated to collect balance in full.
Customer Service Associate
IBM Daksh
Mumbai, Maharashtra
09.2008 - 12.2009
- Managed over 50 customer calls per day.' or, "Increased sales by 10%". on banking products including checking, savings, loans and lines of credit.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Sales Representative
Child Rights and You
Mumbai, Maharashtra
06.2007 - 08.2008
- Built strong client rapport to establish diversified network of connections.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Education
B.Com (Bachelor of Commerce) - Management & Commerce
IEC University
Himachal Pradesh 06.2015 - Apr 2018
Higher Secondary Education - Commerce
SGM College
Mumbai Jul 2003 - Oct 2004
Skills
Quality Assurance and Control
Certification
Lean Six Sigma White Belt Certified
Timeline
Cluster Business Development Manager
Zipgrid
12.2021 - Current
Sr Quality Analyst
YDP Global Business Solutions Pvt Ltd
12.2020 - 12.2021
B.Com (Bachelor of Commerce) - Management & Commerce
IEC University
06.2015 - Apr 2018
Quality Analyst
Datamatics Business Solutions Ltd
01.2015 - 09.2020
Senior Customer Service Representative
Tech Mahindra Business Services
06.2014 - 12.2014
Customer Service Representative
First source Solutions Pvt. LTD
03.2012 - 08.2013
Customer Service Associate
IBM Daksh
09.2008 - 12.2009
Sales Representative
Child Rights and You
06.2007 - 08.2008
Higher Secondary Education - Commerce
SGM College
Jul 2003 - Oct 2004
Similar Profiles
Hardik ShahHardik Shah
Senior Product Manager at ZipgridSenior Product Manager at Zipgrid
Sahil JambleSahil Jamble
Client Relationship Manager at Pluxee India (Sodexo SVC)Client Relationship Manager at Pluxee India (Sodexo SVC)
Sakthivel NadarSakthivel Nadar
Community Developer (Volunteer) at Micromax Informatics LtdCommunity Developer (Volunteer) at Micromax Informatics Ltd
KRISH PATELKRISH PATEL
Demi Chef De Partie at Taj The TreesDemi Chef De Partie at Taj The Trees
Mohit KatariaMohit Kataria
Collections Manager at Axis BankCollections Manager at Axis Bank