Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Extracurricular Activities
Timeline
Generic
Makarand Kulkarni

Makarand Kulkarni

Pune

Summary

Strategic and result-driven business analyst with 15+ years of broad experience in API management, business operations, and client relations. Recognized as a visionary and creative thinker with strong analytical skills adept at conceptualizing solutions that aligned with business processes to meet business objectives within acceptable risks.

Overview

11
11
years of professional experience

Work History

IT coordinator and WA Relationship Manager

Bajaj Allianz General Inc co Ltd
Pune
04.2010 - 06.2018
  • Raising various IT calls, end to end integration for ecommerce tie-ups, achieving business targets, creating process notes, designing functional test cases, assigning calls to IT, following up on the status and DOD of the calls, UAT completion and feedback sharing, maintaining daily report of call logs, ensuring no call is pending from customer side, updating stakeholders on the progress of the call development, providing IT calls reports, testing and sharing feedback on web service integration calls, data source creation and mapping, ensuring proper follow-up with channel to close inactive integrations.

MIS analyst and Grievance Team leader

Bajaj Allianz General Inc co Ltd
Pune
04.2010 - 08.2014
  • Maintaining Process MIS, pricing analysis, Google Performance Report, website performance report, company figure analysis, inbound call trend analysis, monitoring and preparing online transaction report, publishing all reports within the SLA and with 100% accuracy, monitoring SLA, maximizing utilization of manpower, preparing various insurance reports, analyzing various insurance reports, coordinating with various departments for smooth functioning of organization, preparation of daily, weekly and monthly MIS.

WFM And MIS analyst

Tata Business Support Services
Pune
04.2009 - 11.2010
  • Monthly and daily reports related to inbound and outbound processes, maintaining manpower details, process login hours, head count and seat count tracker report, forecast accuracy, TM/TL performance report, publishing reports on daily basis to managers.

Auditor

Tata Business Support Services
Pune
09.2008 - 03.2009
  • Conducting audits for all SR & Prospect records, providing feedback and training for TSA’s, floor assistance, CMS monitoring, preparing daily and weekly reports.

TSA (Tata Sky Associate)

Tata Business Support Services
Pune
11.2007 - 09.2008
  • Taking technical calls, achieving PMI & Tech FTR, handling irate customers.

Senior Manager (Web Aggregator)

Digit General Inc co Ltd
Pune
07.2018
  • Analysis of business requirements and processes through documents analysis, risk analysis, workshop, and workflow analysis
  • Business target, raising various IT requirements, end to end integration for all tie-ups, pricing analysis, ranking analysis, LR analysis, designing functional test cases, assigning calls to IT, following up on the status and DOD of the calls, UAT completion and feedback sharing, maintaining daily business report, updating stakeholders on the progress of the call development, providing IT calls reports on regular basis, end to end follow-up with all stakeholders regarding web service integration, handling end to end grievance and operations for all partner tie-ups.

Sales Executive

Tata Motors Finance DSA
Pune

Education

S.S.C -

H.S.C -

B.Com -

Skills

  • Knowledge of Power BI
  • Knowledge of SOAPUI/ Postman
  • Knowledge of REST and SOAP API
  • Product Management
  • Strategic planning
  • Business Development
  • Partnership Development

Websites

Accomplishments

  • PMI topper for the month of Nov’08 Internal by TBSSL
  • WOW award for the month of Aug 2008
  • Received WOW Award from Operation for beneficial Audit Reports
  • Received token of appreciation & Extra miler from Operation for beneficial WFM Reports
  • Conferred with star performer award BAGIC (Websales) for 6 times
  • Have been conferred with Excellence Award for the period 04/15 to 09/15 for exemplary work in the field
  • Digit Leap Award Winner 2021-22
  • Won Employee of the quarter twice in Digit

Extracurricular Activities

Inter zonal Cricket player Inter zonal Badminton player

Timeline

Senior Manager (Web Aggregator)

Digit General Inc co Ltd
07.2018

IT coordinator and WA Relationship Manager

Bajaj Allianz General Inc co Ltd
04.2010 - 06.2018

MIS analyst and Grievance Team leader

Bajaj Allianz General Inc co Ltd
04.2010 - 08.2014

WFM And MIS analyst

Tata Business Support Services
04.2009 - 11.2010

Auditor

Tata Business Support Services
09.2008 - 03.2009

TSA (Tata Sky Associate)

Tata Business Support Services
11.2007 - 09.2008

Sales Executive

Tata Motors Finance DSA

S.S.C -

H.S.C -

B.Com -

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Makarand Kulkarni