Hi, I’m
Makarand Kulkarni
Associate Director
Navi Mumbai,Maharashtra
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced and enthusiastic Sales Expert with 22+ years of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Specialties: Sales Development, Cold Calling, Lead generation, Tech Support, People Management, Healthcare strategy, business planning, strategic partnership development, operating performance improvement, facility planning, workforce planning, HIS planning and implementation, Quality Analysis.
Overview
25
years of professional experience
2
Certificates
Work History
REMOTE CTO
Associate Director
12.2024 - Current
Job overview
- Assisted senior leadership in managing all aspects of operations.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
EFFICIENTLY GLOBAL SOLUTIONS PRIVATE LIMITED
Inside Sales Representative
05.2024 - 12.2024
Job overview
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Used CRM software to maintain detailed contact logs and account records.
AsteroidX
Sales Development Representative
10.2022 - 10.2023
Job overview
- A Toronto based Amazon PPC Agency, Founded in 2018
- AsteroidX offers Amazon PPC management services, which includes creating and managing Amazon PPC ads
- SDR responsibilities: Identifying potential customers | Generating new business opportunities | Managing leads through the sales pipeline | Researching and prospecting potential customers | Building relationships with potential customers Providing support to the Account Executive team
Hospaccx Healthcare Business Consulting Pvt. Ltd
Associate Director
06.2019 - 10.2022
Job overview
- Hospaccx Healthcare Business Consulting Pvt
- Ltd
- Is a Mumbai based Hospital Consultancy
- We offer an array of services for various Healthcare setups ranging from a Nursing Home to a Multi-Specialty and Super-Specialty set-up as well as Diagnostic centers
- Thrive on continuous improvement in patient experience Improvement in efficiency and safety by adopting a lean planning mechanism Creating a sustainable healthcare delivery model Value-based purchasing model rather than fee for service model Bridging the gap between cost and quality Reduction in the cost of operations through efficient building structure Analysis of ROI through historical trends and future expectation Team of hand-picked experts and facility planners, architects, supporting staff Years of unmatched experience
Emporiamax Consultant
Principal Consultant
7 2018 - 10.2022
Job overview
- Designed for connecting dots..
- Passionate for building a self-sustainable community for Entrepreneurs
- 20 years experienced, seasoned business development professional with expertise in client engagement strategies and improving business opportunities, both through retaining existing clients and attracting new patrons.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
- Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
- Served as a trusted advisor for clients navigating complex industry landscapes.
YoloHealth
Sales Marketing Manager
02.2017 - 07.2018
Job overview
- Making appointments to see existing and potential clients Presenting Healthcare Solutions to Government Health Officials, Doctors, NGO's & CSR Foundations
- Managing & mentoring team for follow up and driving sales, proposal documentations, MOU
- Providing an after-sales service Meeting sales targets Organizing or attending medical conferences Keeping records of sales and customers Analyzing existing customer healthcare service usages and resolving ongoing issues.
Kaizen Global Services
Quality Analyst
11.2015 - 02.2017
Job overview
- To identify the best way to evaluate performance in terms to recognize problems and increase its effectiveness
- To Study and Apply industry's best practices which helps a business outperform competitors and optimize customer relations.
Lester Info services
Technical Coach - SME Sales
09.2013 - 11.2015
Job overview
- Team Building, Voice Coach, Sales Execution, Subject Matter Expert
Sitel Group
Senior Subject Matter Expert
11.2011 - 08.2013
Job overview
- Training, Escalation Specialist, Customer Satisfaction, Technical Support SSR Lead/SME for Dell Tech Concierge/ Solution Station - Lead a senior tech support team for handling executive escalations
- Client interactions & daily meet ups to increase NPS/CSAT & avoiding Customer lawsuits
- Coached & mentored a team of 16 front line Agents to providing End-to-End SME support for 3rd party software, virus troubleshooting and Dell preinstall application tech support
- Mentoring senior tech support teams for ensuring 100% first call resolution
- Weekly coaching & feedback on various technical aspects & fixing wireless & Cable/ DSL connection issues
- Generating & Analyzing Reports, Team Performance Charts & initiating appropriate action plans - Ensuring successful implementation & completion of all Performance Improvement Plans
- Conducting Counseling & motivational sessions to improve bottom performers to grow within their teams & in the organization.
Sitel Group
Quality Assurance Professional
02.2009 - 10.2011
Job overview
- Business Compliance, Process Improvement, People Management, Feedback & Coaching Key Responsibilities : - Motivating & leading a team of 20 -25 Technical Support agents to achieve & exceed client & organization metrics on Quality - Assessing candidates on minimum requirements for the process - Providing feedback to ensure adherence to quality standards - Conducting regular training programs - Conducting & facilitating Call Calibrations for the agents & the Quality team
- Representing the site in the Weekly Call Calibrations with the client
- Attending Conference calls at the Site level - Active participation in floor level projects.
Sitel Group
Customer Support Engineer
12.2006 - 02.2009
Job overview
- Resourceful , intelligent professional seeking a position as a Customer Service Agent with The Sitel Group bringing people oriented experience and exceptional communication skills in order to bring about customer satisfaction and maximize profit.
Wipro
Customer Support Engineer
06.2006 - 11.2006
Job overview
- Have worked with America Online Technical Support and Resolved multiple Dial up and Broadband technical and Product content queries
- Have Supported Multiple AOL software versions from 7.0 till 9.0 optimized.
Wipro
Customer Service Representative
01.2006 - 06.2006
Job overview
- Have worked with Microsoft Office Live Products and resolved Domain transfer and product knowledge queries using Web Mail tools.
ZION ENTERPRISES, LLC
Senior Network Engineer
11.2004 - 12.2005
Job overview
- Successfully launched Zion Enterprises Internet Lease line service in Airoli, Navi Mumbai
- Introduced High Speed Broadband Internet Service in Airoli for Home and SMB user groups
- Affiliated with Genstar Internet Services provider have started franchisee Business We as a Zion Team, have resolved successful network queries and provided Antivirus and Windows troubleshooting Support for all the end users
- Worked with Ground team to lay down FIOS connection from sector -8 till Aero pharma Chemicals LTD & Multiple Fiber connection splits in various Sectors in Airoli City
- PPPoE Network established within the city over 120 customers including 30 Fiber optic cable splicing spots, FiOS to Ethernet Conversion, Manual Straight Cable switching till successful Customer login using RasPPPoE application
- Weekly customer visit for Spyware removal and network maintenance.
Sify Technologies Limited
System Administrator
03.2002 - 10.2004
Job overview
- Sify Iway india's first High Speed broadband Revolution
- Started in 2002
- Have worked with Windows NT
- Windows 2000 Platform and Introduced High Speed Broadband in Navi Mumbai
- Helped and Educated walking customer the usages of 128kbps ISDN connection and 256 High Speed Broadband connections
- Helped Support engineers to Deploy Sify Iway broadband Single User Login Software with 98% up-time
- Facilitate customer for online account renewal
- Worked as a System Administrator & Network Support professional
- Provide technical support for browsing issue & chat application issues
- Setting up VOIP Way2Talk & Video Conference for senior citizens
- Maintaining DLink SU & WIMAX Broadband connection.
Education
Elphinstone Technical High School
High School from Automotive Engineering Technology/Technician
01.2000 - 2002.04
Hume High School
High School from Physical Sciences
01.1989 - 1999.04
Skills
Tech Support
Certification
Learn the fundamentals of sponsored ads - Amazon, 2655485
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Russian
Beginner (A1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceWork from home optionPaid time offCareer advancementFlexible work hoursCompany CulturePersonal development programsTimeline
Associate Director
REMOTE CTO
12.2024 - Current
Inside Sales Representative
EFFICIENTLY GLOBAL SOLUTIONS PRIVATE LIMITED
05.2024 - 12.2024
Sales Development Representative
AsteroidX
10.2022 - 10.2023
Associate Director
Hospaccx Healthcare Business Consulting Pvt. Ltd
06.2019 - 10.2022
Sales Marketing Manager
YoloHealth
02.2017 - 07.2018
Quality Analyst
Kaizen Global Services
11.2015 - 02.2017
Technical Coach - SME Sales
Lester Info services
09.2013 - 11.2015
Senior Subject Matter Expert
Sitel Group
11.2011 - 08.2013
Quality Assurance Professional
Sitel Group
02.2009 - 10.2011
Customer Support Engineer
Sitel Group
12.2006 - 02.2009
Customer Support Engineer
Wipro
06.2006 - 11.2006
Customer Service Representative
Wipro
01.2006 - 06.2006
Senior Network Engineer
ZION ENTERPRISES, LLC
11.2004 - 12.2005
System Administrator
Sify Technologies Limited
03.2002 - 10.2004
Elphinstone Technical High School
High School from Automotive Engineering Technology/Technician
01.2000 - 2002.04
Hume High School
High School from Physical Sciences
01.1989 - 1999.04
Principal Consultant
Emporiamax Consultant
7 2018 - 10.2022
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