Makarand M. Patwardhan
Dombivli
Summary
With a proven track record at Ingram Micro India Pvt. Ltd., I excel in IT infrastructure and project management, showcasing robust problem-solving and strategic planning abilities. Leveraging skills in system integration and virtualization technologies, I've successfully led cross-functional teams to exceed goals through innovative solutions and effective product management.
Overview
31
31
years of professional experience
Work History
Specialist Pre Sales
Ingram Micro India Pvt. Ltd.
Mumbai
06.2016 - Current
- Pre Sales and Support activity for Application Software’s and IT infrastructure for Industry
- Presenting demo to clients
- Performing POCs (Proof of Concept)
- Assessing the client requirement and Solution Proposal
- Client Trainings
- Application implementation
- COE Managing
- Product Handling: IBM & Lenovo Software Mass360, Storage Solutions and Power Servers, HPE (HIT), Red Hat, Commvault, Veritas
- Co-ordinating with IT software and infrastructure vendors and Partners for new procurement and Annual Maintenance deliverable
Application Specialist
Akhil Systems Pvt. Ltd.
09.2015 - 05.2016
- Pre Sales and Support activity for Application Software’s in Healthcare Industry
- Presenting demo to clients
- Performing POCs (Proof of Concept)
- Assessing the client requirement and Solution Proposal
- Client Trainings
- Application implementation
- COE Managing
- Meeting customer and delivering product centric presentations
- Work with team on the development of standards, processes and procedures related to Application security, upgrade management, capacity planning, application deployment, Performance monitoring / training and failover, disaster recovery
- Covering Maharashtra, Gujarat and Goa States
Assistant Manager – Pre-sales & Support
Palash Healthcare Systems Pvt. Ltd.
02.2013 - 04.2014
- Worked on SWARM HIE (Health Information Exchange) Project
- Demonstrations of the Application Software are for Health Information Exchange Industry products, to healthcare providers
- Be able to position our products against the competition
- Interacts with multiple hospitals to create technology specifications from the business issues/requirements at an application level
- Working with sales people on the execution of specific sales strategies
- Ability to work with technical and non-technical business owners to get things done
- Promoting SWARM HIE in Goa
- Started Swarm HIE operations in Nasik
- Explain HIE and its importance for individuals
Manager C S & Implementation
SLS INFOTECH Pvt. Ltd.
02.2013 - 04.2014
- Interacts with multiple hospitals to create technology specifications from the business issues/requirements at an application level
- Represents the organization in customer-facing communication
- Assists in the facilitation of team and client meetings
- Proactively engages in the sales cycles
- Assisting sales people in the qualification of customer needs and performing pre demo needs analysis
- Demonstrations of the product, both standard and tailored to suspects and prospects
- Generation of product demo scripts and scenarios
- Be able to position our products against the competition
- Responding in writing to customer requirements
- Responding to Request for Information/Proposal documents
- Working with sales people on the execution of specific sales strategies
- Meeting customers and delivering product centric presentations
- Works with team on the development of standards, processes and procedures related to application security, upgrade management, capacity planning, application deployment, performance monitoring/tuning, and failover and disaster recovery
- Developing templates to assist in sales efforts
- Ability to work with technical and non-technical business owners to get things done
- Given demo and made gap analysis with existing HMIS
- Implemented HMIS at Sahasrabudhe Hospital (Panvel), HMIS Gap analysis done for Nanesh Hospital (CBD Belapur), Allianze Hospital (Nalasopara)
Sr. Executive IT & Telecommunications
Kohinoor Hospitals Private Limited (Kohinoor Group)
06.2007 - 02.2013
- Installation & Manage Win 2k3, 2k8 IBM Servers, Tally ERP 9 user profiles & accounts
- Handling a setup for the Enterprise network having more than 500 mailboxes on Exchange 2007
- Managing user calls and providing telephonic & technical support to users
- Ensure backups of server / clients for data security & mail security (Symantec Backup Exec 12.5)
- Coordinating with AMC vendors/providers to achieve min
- Down time to part replacements
- Installation & Implementation of Hospital Management Information System (ERP), Tally ERP 9
- Coordinating with ERP vendor & clients for further customization & to achieve minimum down time for Application Software’s in Healthcare Industry
- Manage the interface between Laboratory (biomedical engg.) equipments & ERP
- Manage the interface between PACS server (used to store Radiology & cardiology dept
- Cases) & Application Software’s in Healthcare Industry
- Windows Clustering for SQL Server
- Preparing scheduled MIS Reports
- Providing Support for the entire Enterprise network to achieve max
- Uptime
- Responsible for supporting entire software network for this 100+ employee company, including LAN networks, Internet, Intranet, Ethernet systems, Mail / Web Server
- Manage the interface between Application Software’s in Healthcare Industry & TALLY 9 for Finance department
- Handled the migration from Exchange server 2003 to Exchange 2007 for around 500 Mailboxes
- Implementation of monitoring / reporting setup for the Enterprise network
- Managing user calls and providing telephonic & technical support to users
- Installation & Implementation of Kenix (Real estate ERP) ERP
System Administrator
Eastern-Engineering Company
01.2006 - 05.2007
- Responsible for supporting entire software network for this 100+ employee company, including LAN networks, Internet, Intranet, Ethernet systems, Mail / Web Server
- Designed complete Network Infrastructure according to company’s requirement
- Selection of Servers, Internet Service Provider, Network Devices etc
- Designed Active Directory infrastructure, Backup strategies & Disaster Recovery Plan
- Deployment of Windows Server 2003 and Exchange Server 2003
- Domain Users Policy Deployment and Security Restrictions
- Deployment of Load Balanced Terminal Server
- Configuration of Exchange Server For Internet Mails
Customer Support Engineer
Futech System
01.1994 - 10.1994
- Installation of Hardware & Software
- Troubleshooting of H/W and S/W at client side
- Network connectivity issues
- Provide Support for H/W & S/w installation and troubleshooting
Education
Diploma In Audio Video Engineering -
Board Of Technical Examination Maharashtra State (REI)
01.1991
Skills
- IT Infrastructure
- System Integration
- Virtualization Technologies
- Network Design
- HCI Design
- Microsoft Visio Documentation
- Microsoft Power BI
- Microsoft Project
- Project Management
- Product Management
Hobbies and Interests
- Trekking
- Photography
- Travelling
Objective - Summary
A Middle Management Position: Customer Relation, Pre-Sales & Support for Software Product and Solutions in a well-established organization that would assist a company to achieve growth and profits through use of my previous experience and qualifications.
Personal Information
- Passport Number: T2900945
- Passport Expiry Date: 10/01/29
- Date of Birth: 03/09/70
- Marital Status: Married
Timeline
Specialist Pre Sales
Ingram Micro India Pvt. Ltd.
06.2016 - Current
Application Specialist
Akhil Systems Pvt. Ltd.
09.2015 - 05.2016
Assistant Manager – Pre-sales & Support
Palash Healthcare Systems Pvt. Ltd.
02.2013 - 04.2014
Manager C S & Implementation
SLS INFOTECH Pvt. Ltd.
02.2013 - 04.2014
Sr. Executive IT & Telecommunications
Kohinoor Hospitals Private Limited (Kohinoor Group)
06.2007 - 02.2013
System Administrator
Eastern-Engineering Company
01.2006 - 05.2007
Customer Support Engineer
Futech System
01.1994 - 10.1994
Diploma In Audio Video Engineering -
Board Of Technical Examination Maharashtra State (REI)
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