Summary
Overview
Work History
Skills
Timeline
Generic

Makayla Davis

Decatur

Summary

Proactive Room Attendant and Environmental Guest Expert with skills in maintaining high cleanliness standards and managing guest requests efficiently. Successfully reduced guest complaints and enhanced team efficiency in fast-paced environments. Proven ability to adhere to safety protocols and deliver outstanding customer service .Skilled in multitasking, taking orders accurately and maintaining a positive attitude. Consistently recognized for exceeding customer expectations and achieving high sales numbers.

Overview

6
6
years of professional experience

Work History

Room Attendant

Signia By Hilton
02.2024 - Current
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.

Environmental Guest Expert

Ritz Carlton
11.2020 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintain quality: comply with quality assurance expectations and brand standards, keep the work area and driveway, and the hotel entrance clean
  • delivering guest request, stocking carts,cleaning rooms, and public spaces
  • accomplishments: self inspector

Server

Waffle House
10.2018 - 04.2020

To ensure total Customer satisfaction and provide friendly, courteous, and efficient service. Greeting Customers, taking orders, writing up and totaling orders, calling out orders to Grill Operator, picking up and delivering orders to Customers, bussing tables, and washing dishes.

  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Skills

  • Housekeeping
  • Teamwork
  • Housekeeping knowledge
  • Bed making proficiency

Timeline

Room Attendant

Signia By Hilton
02.2024 - Current

Environmental Guest Expert

Ritz Carlton
11.2020 - 05.2023

Server

Waffle House
10.2018 - 04.2020
Makayla Davis