Makayla Metzler
Indianapolis
Summary
Results-driven professional with extensive experience in Customer Service and Team Collaboration. Skilled in Conflict Resolution, Emergency Response, and Effective Communication. Committed to delivering exceptional customer experiences through proactive problem-solving and adaptability. Proven ability to foster trust and cooperation among colleagues and clients.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Envoy Air
12.2022 - Current
- Stowing luggage, completing a service, and answering passenger questions
- Completing safety briefings, explaining the use of safety equipment, and ensuring proper following of federal regulations
- Communicating with passengers over the PA
- Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.
- Collaborated with team members to manage in-flight services efficiently during high-demand periods.
Lead Teacher
The Weston School
02.2021 - 11.2022
- Planning, teaching, and providing the high care for children aged 2-5
- Managing a classroom
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Observing and documenting quarterly behavior and learning abilities
- Creatively designed various activities following curriculum guidelines
Host Trainer/Board Coordinator
Texas Roadhouse
08.2019 - 02.2021
- Training new employees
- Managing a high volume dining area
- Communicating with guests effectively
- Accommodating guest needs and requests
Education
Post-Degree Certificate - Marketing
University of Phoenix
Phoenix, AZ05-2026
Bachelor of Science - Industrial and Organizational Psychology
University of Phoenix
Phoenix, AZ07-2025
Associate of Science - Psychology
Ivy Tech Community College
Indianapolis, IN12.2022
Skills
- CPR/First Aid Certified
- Professional appearance
- Time management
- Verbal and written communication
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Leadership qualities
Timeline
Flight Attendant
Envoy Air
12.2022 - Current
Lead Teacher
The Weston School
02.2021 - 11.2022
Host Trainer/Board Coordinator
Texas Roadhouse
08.2019 - 02.2021
Associate of Science - Psychology
Ivy Tech Community College
Post-Degree Certificate - Marketing
University of Phoenix
Bachelor of Science - Industrial and Organizational Psychology
University of Phoenix