Makenzie Martin
Evansville
Summary
Dynamic professional with extensive experience at Walmart, excelling in group leadership and effective communication. Proven track record in enhancing customer satisfaction and mentoring staff for optimal performance. Skilled in inventory management and task delegation, consistently fostering a positive work environment and achieving strategic business objectives.
Overview
10
10
years of professional experience
Work History
Coach
Walmart
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Walmart
11.2016 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with associates, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored associates in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Deparment Manager
Walmart
02.2016 - 10.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among associates.
Sales Associate
Walmart
05.2015 - 02.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
West Washington Jr/Sr High School
Campbellsburg, INSkills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Task delegation
- Staff development
Timeline
Coach
Walmart
01.2021 - Current
Assistant Manager
Walmart
11.2016 - 01.2021
Deparment Manager
Walmart
02.2016 - 10.2016
Sales Associate
Walmart
05.2015 - 02.2016
High School Diploma -
West Washington Jr/Sr High School
Similar Profiles
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart
Gwendollyn S. FreemonGwendollyn S. Freemon
Stocking Associate at WalmartStocking Associate at Walmart