Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makiya Harper

Gary

Summary

Dynamic professional with a proven track record at YMCA, excelling in customer service and employee training. Leveraging strong data analysis skills and problem-solving abilities, I effectively contributed to product development and enhanced team performance. Committed to driving results and fostering client relationships through innovative strategies and effective communication.

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.

Overview

4
4
years of professional experience

Work History

Representative

YMCA
Hammond
06.2021 - Current
  • Utilized CRM software to track customer interactions, sales, and progress towards targets.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Provided feedback to product development teams based on customer needs and market trends.

Cashier Team Lead

Portillos
Merrillville
05.2022 - 08.2024
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.

Retail Worker

Ross Stores
Hammond
01.2023 - 02.2024
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Associate of Applied Science - Computer And Information Sciences

Penn Foster Career School
Scranton, PA
05-2026

High School Diploma -

Penn Foster Career School
Scranton, PA
05-2024

Skills

  • Java programming
  • Data analysis
  • Machine learning
  • Microsoft Excel
  • Customer service
  • Team building
  • Employee training
  • Problem solving
  • Staff training
  • Account development
  • Client service
  • Paperwork processing

Timeline

Retail Worker

Ross Stores
01.2023 - 02.2024

Cashier Team Lead

Portillos
05.2022 - 08.2024

Representative

YMCA
06.2021 - Current

Associate of Applied Science - Computer And Information Sciences

Penn Foster Career School

High School Diploma -

Penn Foster Career School
Makiya Harper