MAKRAND BAJIRAO

Accenture

12.2020 - Current

Owned end-to-end roadmap and Agile delivery for telecom and utility SaaS CRM solutions (Google Fiber, PG&E), driving key initiatives to improve customer workflows.
Translated business requirements into detailed epics, user stories, and acceptance criteria using Jira, enabling faster feature cycles and backlog clarity.
Conducted user interviews and requirement analysis to prioritize features for automation, improving CRM onboarding flow and reducing average response time by 33%.
Collaborated with UI/UX designers using Figma to create user-centered wireframes and improve agent experience across web and mobile CRM tools.
Introduced regression and sanity test feedback into Agile ceremonies to improve release confidence and reduce production issues by 26%.
Conducted sprint demos, stakeholder reviews, and UAT coordination ensuring feature readiness across Google Portal Systems and staging environments.
Reduced customer-reported bugs by partnering with QA teams to introduce test automation strategies aligned with product goals.
Streamlined system integration planning between Salesforce CPQ and internal reporting tools, enhancing sales workflow performance across partner teams.
Owned product documentation, PRDs, release notes, and onboarding collateral to support customer enablement and internal adoption.

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