Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Timeline
Generic
Mala Kumari

Mala Kumari

NEW DELHI

Summary

I have total work experience of more than 12 years, Primarily in supporting the HR Department, also I have experience in customer Service. I am flexible, reliable and possess excellent timekeeping skills. I am an enthusiastic self-motivated, reliable, responsible and hardworking. I am a mature team worker and adaptable to all challenging situations.

Overview

13
13
years of professional experience

Work History

Front Desk Administrator

Cellecor Gadgets
NEW DELHI
10.2023 - Current
  • Greeted customers and answered inquiries in a friendly manner.
  • Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
  • Prepared and distributed correspondence, reports, and other documents.
  • Scheduled appointments for clients based on availability of staff.
  • Processed payments for services rendered according to established procedures.
  • Performed administrative tasks such as filing, copying, data entry, and scanning documents.
  • Maintained updated records of customer interactions and transactions.
  • Provided basic technical support related to office equipment such as computers or printers.
  • Coordinated with vendors for supplies delivery and installation of new equipment.
  • Assisted with onboarding process by preparing new hire paperwork packets.
  • Ensured that front desk area is clean and organized at all times.
  • Handled cash drawer operations including deposits, withdrawals, refunds.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Provided support during special events by setting up registration tables or answering questions from guests.
  • Developed strategies for improving customer service processes within the organization.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Checked office stock to determine supply levels and maintain inventory.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Resolved customer complaints or answered customers' questions.

Hr cum Administrative

Hi Tech Agro Energy Pvt Ltd (Dwarka)
07.2023 - 09.2023
  • Assist in the recruitment process, including job postings, resume screening, and scheduling interviews
  • Participate in onboarding and orientation activities for new employees
  • Assist in maintaining employee records and HR databases
  • Support HR projects related to employee engagement, performance management, and talent development
  • Contribute to the planning and organization of HR events and training sessions
  • Arrange travel and accommodations, and prepare vouchers
  • Maintain filing work
  • Keep updated records of office expenses and costs
  • Daily, Monthly Attendance Maintain.

Front desk cum Admin executive

Shunya Technologies Pvt Ltd (Okhla)
12.2022 - 05.2023
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
  • Pens, forms and brochures)
  • Receive, sort and distribute daily mail/deliveries
  • Order front office supplies and keep inventory of stock
  • Maintain the admin activity and office maintenance related work
  • Arrange travel and accommodations, and prepare vouchers
  • Maintain filing work
  • Keep updated records of office expenses and costs.

Front desk Cum Hr Coordinator

UC Info Systems Pvt Ltd (Apple India (Naraina)
07.2017 - 12.2022
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Attend external/internal calls related to any service issue
  • Handling EPBXD
  • Guest management, Handle telephone calls and direct them to the right recipients
  • Keep a record of daily visitors
  • Decently and professionally interacting with customers.

HR Recruiter

Fly Employment Services Pvt Ltd (Naraina)
01.2012 - 01.2017
  • Post the opening on various job portals
  • Screen the profiles received and shortlist the relevant ones
  • Schedule interviews & coordinate with shortlisted candidates
  • Follow up with selected candidates post the interview.

Sr Customer Care Executive

Spanco (B.P.O) Services Pvt Ltd (GURGAON)
01.2011 - 01.2012
  • Answer calls and respond to emails
  • Handle calls and inquiries both telephonically and by email
  • Manage and resolve customer complaints
  • Provide customers with products and service information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs.

Education

MBA (HR) -

Jaipur National University
01.2017

Bachelor of Arts -

Delhi University
01.2011

Skills

  • Maintaining Employee records
  • Receive letters, packages etc, and distribute them
  • Complete joining formalities & Exist formalities
  • Keeping track of Daily Attendance, Leave records
  • Prepare offer letters, increment letters
  • Induction of New Joiner
  • Engagement Programs
  • Stock Maintenance of housekeeping items
  • Supervision of office boys
  • Vendor management
  • Keeping courier record
  • Office administration
  • Daily Reporting to the Manager
  • Listening Skills
  • File Organization
  • Cash Handling
  • Administrative Skills
  • Staff Supervision
  • Reception Area Maintenance
  • Visitor assistance
  • Customer Service Management
  • Travel Arrangements

Personal Information

  • Father's Name: Lt Sh Hariom
  • Date of Birth: 11/20/89
  • Gender: Female
  • Nationality: Indian
  • Religion: Hindu

Languages

  • English
  • Hindi

Hobbies and Interests

  • Listening to songs
  • Travelling

Timeline

Front Desk Administrator

Cellecor Gadgets
10.2023 - Current

Hr cum Administrative

Hi Tech Agro Energy Pvt Ltd (Dwarka)
07.2023 - 09.2023

Front desk cum Admin executive

Shunya Technologies Pvt Ltd (Okhla)
12.2022 - 05.2023

Front desk Cum Hr Coordinator

UC Info Systems Pvt Ltd (Apple India (Naraina)
07.2017 - 12.2022

HR Recruiter

Fly Employment Services Pvt Ltd (Naraina)
01.2012 - 01.2017

Sr Customer Care Executive

Spanco (B.P.O) Services Pvt Ltd (GURGAON)
01.2011 - 01.2012

MBA (HR) -

Jaipur National University

Bachelor of Arts -

Delhi University

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Mala Kumari