Malak Odtallah
Highland
Summary
Results-driven and client-focused professional with a strong background in sales, customer service, social media presence, and brand representation. Demonstrates consistent performance, excellent communication skills, and the ability to build trusted relationships. Highly motivated by opportunities in real estate wholesaling and committed to delivering value across every client interaction.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Personal Banker
Fifth Third Bank
Munster
11.2022 - Current
- Assisted customers with account inquiries and banking services.
- Processed loan applications and evaluated creditworthiness of clients.
- Educated clients about bank products and services to meet their needs.
- Resolved client issues efficiently while ensuring satisfaction and compliance.
- Handled cash transactions securely following bank protocols and procedures.
- Followed operational standards, promoting security, risk management and compliance.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Met with customers to analyze financial needs and maximize sales opportunities.
Retail Sales Associate
Nordstrom Rack
Schererville
01.2021 - 07.2022
- Assisted customers with product selection and provided personalized service.
- Maintained store displays and ensured merchandise was visually appealing.
- Processed transactions accurately through point-of-sale systems.
Cashier
Audi Dealership
Tinley Park
09.2021 - 01.2022
- Processed customer transactions efficiently at a luxury automotive dealership.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries regarding vehicle service and financing options.
- Maintained cleanliness and organization of the cashier area.
- Provided exceptional customer service and resolved complaints promptly.
- Trained new cashiers on policies and procedures effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Retail Sales Associate
TJ Max
Schererville
05.2020 - 12.2021
- Assisted customers with product selection and provided personalized service.
- Maintained store displays and ensured merchandise was visually appealing.
- Processed transactions accurately through point-of-sale systems.
Education
Criminal Justice
Indiana University Northwest
Gary, IN 08.2024 - 12.2025
Criminal Justice
DePaul University
Chicago, IL 09.2022 - 06.2024
Highland High School
Highland, INSkills
- Customer service
- Financial analysis
- Conflict resolution
- Marketing strategies
- Team collaboration
- Sales techniques
- Sales expertise
- Increased revenue
- Sales growth
- Financial services
Affiliations
- Social media content creation•
- Fashion & modeling projects•
- Real estate market research
Timeline
Criminal Justice
Indiana University Northwest
08.2024 - 12.2025
Personal Banker
Fifth Third Bank
11.2022 - Current
Criminal Justice
DePaul University
09.2022 - 06.2024
Cashier
Audi Dealership
09.2021 - 01.2022
Retail Sales Associate
Nordstrom Rack
01.2021 - 07.2022
Retail Sales Associate
TJ Max
05.2020 - 12.2021
Highland High School